Care Navigator

The Walk-in Centre is being established as part of a Scottish Government strategy to help reduce pressure on GP practices. As part of this pilot, a site has been identified in Invergordon to support patients requiring on-the-day appointments. We are now looking to welcome enthusiastic Care Navigators to join this new team on a fixed-term basis.

The role will involve acting as the first point of contact for patients, providing a high-quality reception service, and delivering administrative support to our clinical team.

You will play a key role in ensuring that patients are directed to the right care, from the right professional, at the right time. To be successful in this role, you will demonstrate:

• Excellent interpersonal and communication skills, both written and verbal

• Strong IT skills

• A methodical approach with a high level of attention to detail

• The ability to work as part of a team

• The ability to multi-task and perform effectively under pressure

Hours are negotiable; however, the ideal candidates will be flexible and available to work shifts between 12pm and 8pm, Monday to Sunday.

This is an exciting opportunity to contribute to a new and innovative service, supporting improved patient access and helping to shape the future delivery of primary care services locally.

Informal enquiries to: Craig Dodd, email: craig.dodd@nhs.scot

This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa. NHS Highland is unable to provide candidates with a Certificate of Sponsorship (CoS) for this role.

ADDITIONAL INFORMATION FOR CANDIDATES

• Please note that this vacancy may close before the advertised closing date if a high number of applications are received. Early application is therefore advised.
• Please ensure the address on your application form reflects your current place of residence for your present workplace and can be verified through your identification documents.
• Applications are welcome from Gaelic speakers. / Tha fàilte air tagraidhean bho luchd‑labhairt na Gàidhlig.
• You should apply for this post by completing the application process on Jobtrain.
• DO NOT upload a CV as this will not be used for short listing purposes
• Posts close at midnight on the indicated date
• For help to complete an application on Job Train please follow this link: https://www.careers.nhs.scot/how-to-apply/application-process/
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• Some of our vacancies are for internal candidates only. If you are a member of staff, please ensure you update your Jobtrain profile to reflect that you are employed by NHS Highland

NHS Highland is geographically the largest of the 14 regional boards of NHS Scotland, covering an area of 12,500 square miles, across Highland and Argyll & Bute.

We employ over 10,700 people, making us one of the biggest employers in the area. As an organisation, we make a very significant contribution to the local economy.

Our staff are also important members of our communities. Our greatest asset is our workforce, and the way we go about our work comes from the values and behaviours we demonstrate on a daily basis. As a board we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through our NHS and social care values.

Care and compassion	Dignity and respect	Openness, honesty and responsibility	Quality and teamwork