Job Advert
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.
We are looking for an enthusiastic and experienced Administrator to offer support to the chronic pain management service (Highland wide service) As this is a bank post you will be covering leave and absence and must be able to work independently and without direct supervision.
Duties to include:
- Answering and making telephone calls - patients may be distressed and in severe pain; excellent communication skills are required.
- Support to Lawson Hospital (Golspie) in managing inpatient clinics for interventions
- Booking patients on to Trakcare for outpatient appointments; completing outcomes of clinics onTrakcare.
- Uploading clinic packs and incoming mail to SCI store
- Secretarial support for letters dictated by clinicians (printing and sending, corrections as per notes)
- Sending appointment letters
- Adding referrals on to trakcare
- Booking clinic rooms using CABS
- Organising translators for clinic appointments
- Facilitating groups on Near Me and Microsoft TEAMS including supporting patients with connection issues to enable smooth running of group sessions.
- Responding to Service emails and rerouting emails and letters to the appropriate clinicians within the Chronic Pain Management Service.
Shift patterns:
- Our small part-time team has core working days of Tuesday, Wednesday and Thursday during normal office working hours spanning 0800-1800. Staff that have worked in the team before may also work shifts on Mondays and Fridays but there may be no one else working in the Service to address any queries on these days and they will be working unsupported.
Sites:
The Lawson Hospital in Golspie, Caithness General Hospital Wick and Nairn Town and County Hospital.
This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa. NHS Highland is unable to provide candidates with a Certificate of Sponsorship (CoS).
Informal queries to Zoe Newson Clinical Nurse Manager or Jill Asher Patient Focus Booking Officer via generic email nhsh.chronicpainservice@nhs.scot
ADDITIONAL INFORMATION FOR CANDIDATES
- Please note that this vacancy may close before the advertised closing date if a high number of applications are received. Early application is therefore advised.
- Please ensure the address on your application form reflects your current place of residence for your present workplace and can be verified through your identification documents.
- Applications are welcome from Gaelic speakers. / Tha fàilte air tagraidhean bho luchd‑labhairt na Gàidhlig.
- You should apply for this post by completing the application process on Jobtrain.
- DO NOT upload a CV as this will not be used for short listing purposes
- Posts close at midnight on the indicated date
- For help to complete an application on Job Train please follow this link: https://www.careers.nhs.scot/how-to-apply/application-process/
- To view our accessibility statement, please follow this link: https://www.eess.nhs.scot/jobtrain-accessibility-statement/
- Please note that our correspondence method is by e-mail, therefore please ensure you enter your email address accurately
- Please check your e-mail regularly (including junk folders) and also your Jobtrain account for updates
- Please contact Jobtrain Candidate Support Hub - https://jobseekersupport.jobtrain.co.uk/support/home for advice and support with any system issues
- We recommend using the Internet Browser "Google Chrome" or "Microsoft Edge" when using Jobtrain
- Once you have submitted your application form you will be unable to make any amendments
- Some of our vacancies are for internal candidates only. If you are a member of staff, please ensure you update your Jobtrain profile to reflect that you are employed by NHS Highland
NHS Highland is geographically the largest of the 14 regional boards of NHS Scotland, covering an area of 12,500 square miles, across Highland and Argyll & Bute.
We employ over 10,700 people, making us one of the biggest employers in the area. As an organisation, we make a very significant contribution to the local economy.
Our staff are also important members of our communities. Our greatest asset is our workforce, and the way we go about our work comes from the values and behaviours we demonstrate on a daily basis. As a board we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through our NHS and social care values.
Care and compassion | Dignity and respect | Openness, honesty and responsibility | Quality and teamwork |
 |  |  |  |