Job Advert
An opportunity has arisen for an Endoscopy Patient Booking Officer to join our small team.
We are looking for someone who is self-motivated, has good communications skills and is enthusiastic about providing the best patient care possible.
Approximately 9,000 scopes are carried out across the four Endoscopy Units in Highland every year which includes elective and emergency patients.
Your role will be to book patients which includes sending letters, calling patients, receiving calls on appointment phoneline and also to provide an administrative service to the Lead Booking Officer. This includes tracking patients for monitoring purposes and liaising with clinical colleagues.
Candidates should possess good administrative qualifications or equivalent experience.
Excellent communication and interpersonal skills are essential, along with a good working knowledge of computer software packages.
Department contact:
Informal enquiries to: Geri MacDonald, tel: 01463 705398
Email: geradline.macdonald@nhs.scot
Job Ref: 263290
Closing date: Midnight Sunday 8th November 2026
This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa. NHS Highland is unable to provide candidates with a Certificate of Sponsorship (CoS).
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.
Additional information for candidates
Flexible Working
- Flexible working options may be available, depending on the role and service needs. If this is important to you, please discuss it at interview.
How to apply
Apply online through Jobtrain
- Please note that this vacancy may close before the advertised closing date if a high number of applications are received. Early application is therefore advised.
- Please ensure the address on your application form reflects your current place of residence for your present workplace and can be verified through your identification documents.
- Do not upload a CV – CVs are not used for shortlisting
- Applications close at midnight on the stated closing date
Once submitted, applications cannot be changed
Keeping in Touch
- We will contact you by email
- Please check your email (including junk folders) and your Jobtrain account regularly
Support and Accessibility
- Help with applying: https://www.careers.nhs.scot/how-to-apply/application-process/
- Jobtrain technical support: https://knowledge.jobtrain.co.uk/jobseeker
- Jobtrain accessibility statement:
https://www.eess.nhs.scot/jobtrain-accessibility-statement/ - If you need adjustments to support you through the recruitment process, please tell us
Internal candidates
- Some posts are internal only
- If you work for NHS Highland, make sure your Jobtrain profile shows this
What is it like to work for NHS Highland?
- Visit https://www.nhshighland.scot.nhs.uk/careers/ to find out more about living and working in our area
- Applications are welcome from Gaelic speakers
Tha fàilte air tagraidhean bho luchd‑labhairt na Gàidhlig
Care and compassion | Dignity and respect | Openness, honesty and responsibility | Quality and teamwork |
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