Job Advert
**Internal Only**
Covid-19 Contact Tracer/Call Handler
NHS Western Isles (Lewis & Uist)
Salary £26,104 - £32,915 (pro rata)
Plus Distant Islands Allowance of £1,117 (pro rata)
Fixed Term Contract till March 2022
NHS Western Isles is looking to employ a number of Contact Tracer/Call Handlers who will form part of a team who will normally provide the first point of contact of cases of Covid-19 (i.e the people who have just received a positive lab result). They will deal with calls to Covid-19 cases, ensuring that all information is recorded accurately on the Case Management System and escalated where required. They will also be required to deal with calls from members of the public through the local Covid -19 Helpline . Full training will be provided.
The post holder must be educated to degree level, effective communication, interpersonal skills with an excellent telephone manner. Relevant IT skills are also required, including the ability to use Microsoft Office, internet, and e-mail. There is a requirement to maintain databases for the recording and analysis of data.
The successful applicant will be required to register with the PVG (Protecting Vulnerable Groups) Scheme. This post is not eligible for relocation expenses.
For further information or an informal discussion on the post, please contact Norma Macleod on norma.macleod1@nhs.scot.
Closing Date 9th August 2021
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