Job Advert
NHS Lothian is committed to encouraging equality and diversity among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best.
To this end, NHS Lothian welcomes applications from all sections of society.
The person assigned to this position will assist the Telecoms department in providing comprehensive support for users across NHS Lothian, responding to user requests for assistance via eHealth Service Desk. Assisting with administrative and technical support for the procurement, enrolment, configuration, maintenance, and repair of mobile telecommunication equipment, smartphones and devices and all related software. To offer expert advice and training to users on the use of telecommunication systems and software
Duties will include, but will not be limited to:
Acting as the escalation point for the Telecoms section of the eHealth Service Desk, taking ownership of any equipment request tasks, and technical support incidents. Using technical knowledge and analytical skills to diagnose and repair hardware and software faults, whilst ensuring appropriate policies and procedures are followed. Fully documenting all steps taken until a successful resolve, or if being passed onto internal/ external supplier for resolution.
Diagnosing and repair of smartphone and mobile hardware and software faults, with more complex problems being detailed and passed onto external suppliers for resolution.
Leading on communication with approved external suppliers for hardware procurement (i.e., Smart devices, mobiles, SIMs, etc). This includes checking all equipment delivered for accuracy, then organisation and storage of items, ensuring all equipment is receipted correctly on Pecos (electronic procurement system) and sending any payable invoices to NHS Lothian financial teams.
Ensuring all electronic equipment is disposed of in line with Lothians Secure Storage, Disposal and Destruction of Electronic Equipment and Media Policy. Accurately recording devices marked for destruction on Lothians approved database to record equipment sent for destruction.
Checking equipment and service request forms for accurate information, ensuring the correct budget signatory is approving. Ensuring items are recharged out securely, and to the correct departmental cost codes.
Tracking and reporting of any high value and zero usage across mobile voice and mobile data networks. Contacting all associated budget holders/end-users to ensure any excessive costs and non-usage is alerted and reduced.
Managing all remote factory wipe and reset of PINs for Smartphone devices.
Delivering appropriate one to one training and developing training materials on the use of Smartphone devices and smart technology and advising users on a range of smart technology and mobile phone queries.
Level of experience/knowledge desired:
Knowledge of Android OS and iOS, and their operations.
Knowledge of MS Office Suites, including advanced Excel functionality.
Mobile network operations, processes, and procedures
Experience using Mobile Device Management (MDM)
Experience working in Help Desk environment
Previous experience working with public / team player.
Please be advised: The job description for this role is out of date and currently under review as such some of the specific software and systems mentioned within are outdated and no longer relevant. Please do not be deterred from applying for the position if you have a relevant skillset but are lacking experience with some of the specific software or systems.
Informal enquires to:
Benjamin Warnock, Operational Manager, Telecoms
Benjamin.Warnock@nhslothian.scot.nhs.uk
07929 078911
***PLEASE NOTE: We cannot accept late applications so please ensure your application is submitted early***
**Please note: we anticipate a high level of interest in this position and may close the vacancy early once a sufficient amount of applications are received. Therefore, please make sure you complete and submit your application at an early stage**