Job Advert
Customer Service Helpdesk Advisor
Fixed Term Contract / Secondment for 12 months
About the Organisation:
National Services Scotland (NSS) is a national NHS Board operating right at the heart of NHSScotland providing invaluable support and advice at a strategic and operational level. NSS supports customers to deliver their services more efficiently and effectively and we offer shared services on a national scale using best-in-class systems and standards. Our priority is always the same – to improve the health and well-being of the people of Scotland. We do this by working in partnership with colleagues across Health and Social Care to deliver fit for purpose solutions and systems, delivering high quality services that help our stakeholders to free up resources so they can be re-invested into essential services. Supporting the join-up of Health and Social care through digitisation and inter-operability is an important part of the role.
The post:
This is an exciting opportunity to work in Practitioner and Counter Fraud Services (a Strategic Business Unit (SBU) of NHS National Services Scotland) and to help improve the health and wellbeing of the people of Scotland.
Practitioner and Counter Fraud Services is a division of NHS National Services Scotland and processes claims and issues payments to all Primary Care Contractors in Scotland on behalf of NHS Boards; General Medical Practitioners, General Dental Practitioners, General Ophthalmic Practitioners and Community Pharmacists. On behalf of the National Health Service in Scotland, Practitioner Services administer contracts worth over £2.3 billion.
The candidate:
We currently have a vacancy within the Customer Services Team for a Customer Service Help Desk Advisor.
The Team, which includes 3 Customer Services Officers, provides comprehensive and professional customer helpdesk support to Dental Contractors, Ophthalmic contractors, NHS Boards, Dental or Ophthalmic related professionals and IT suppliers. This involves providing advice and support on a wide range of issues, including General Dental Services, Public Dental Services, Orthodontics, Dental Prior Approval and all aspects of General Ophthalmic Services.
The post-holder will be educated to HND level and should have proven experience of working in a customer services environment. The successful candidate will be an excellent, confident communicator and have the ability to clearly define and explain problems and issues. Excellent organisational and interpersonal skills are required. The post-holder will be required to work both as part of a team and on their own, and must display the ability to show initiative and prioritise work. An excellent customer focus is essential along with the ability to handle challenging customers. Knowledge of other Practitioner Services functions is advantageous.
Location and working pattern:
Gyle Square, 1 South Gyle Crescent, Edinburgh.
Monday to Friday – 37.5 hours per week.
Benefits:
Our benefits package includes pension scheme, comprehensive range of work life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits
Further information:
For an informal discussion on the post, please contact Linda Clelland on 0131 275 7466.
Further information on NSS is available from: www.nhsnss.org
Closing date for completed applications is 10th June 2022.
Please note that the majority of correspondence is sent by e-mail only, so please check your e-mail regularly (including junk folders).
We welcome applications from all candidates, however in line with Scottish Government requirement we will be giving priority consideration to Test and Protect core staff who meet the essential criteria for the role.
NHS National Services Scotland is an equal opportunities employer and as committed participant in the disability confident scheme, guarantees to interview all disabled applicants who meet the minimum criteria for our vacancies