Job Advert
Based within Argyll & Bute HSCP, Kilmory Castle Lochgilphead, this exciting role of IT Support Officer is responsible for the provision of IT support within the Lochgilphead locality and surrounding community and GP locations. This includes sites on the islands of Islay, Gigha. On occasions the postholder is called upon to supplement resources in other localities within the Argyll & Bute HSCP. The post holder will be key role in delivering the HSCP's digital trasnformation programme over the next 2 -3 years.
The IT service in this locality comprises several hundred PCs mainly running Microsoft Windows WIN10 with associated user authentication, file & print and application support servers running Microsoft Windows 2012\2016 Server. Each site has a local area network connecting to the NHS wide area network either via a locally managed firewall or routers managed under contract.
Candidates should be educated to degree/HND or equivalent level and have at least one year experience in a similar role. Experience of the Microsoft Windows Server 2012/2016 (Active Directory) and desktop environments is essential. Experience of current Microsoft Office applications, MS 365 for their delivery/support is also required. A thorough and broad understanding of desktop support, networking, strong customer service skills, problem solving, attention to detail and abilty to prioritse workloads are essential to this role.
Excellent communication skills are essential both in dealing with demanding users and in advising users of all levels in terms of use of IT services or in meeting new requirements.
A clean UK driving license is required as a considerable amount of travelling around the Argyll & Bute HSCP is necessary to carry out the duties associated with this post although use of pool cars is frequently possible.
Informal enquiries to: Stephen Morrow, Deputy Head of eHealth HSCP
email: stephen.morrow@nhs.net
Tel: 01436 655021
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