The closing date for this job has now passed.

Job reference: 107685
Salary: Band 7 (£40,872 - £47,846)
Job closing date: 06/07/2022
Job Type: Administrative Services
Location: Queen Elizabeth University Hospital
Employment type: Permanent
Hours Per Week: 37.5
Job posted date: 22/06/2022
Employer (NHS Board): NHS Greater Glasgow & Clyde
Department: Operations

Job Advert

This is a full-time permanent post.

An exciting opportunity has arisen within Greater Glasgow & Clyde (GG&C) for an experienced Support Manager to join our eHealth Proactive Support team. Applicants must be able to provide evidence of significant experience of leading a desktop support team and have a proven track record of resolving complex technical issues.​​​​​​​
Specifically:
 To directly manage members of staff comprising technical specialists and technical analysts.
 To provide technical leadership and knowledge to the proactive support team
 To influence, through analysis and negotiation, the introduction of new applications and technologies within NHSGGC and ensure appropriate support processes are documented and performed.
 To ensure NHSGG&C have adequate technical skills to support current and future technologies
 To develop and manage the implementation of the procedures required to support the delivery of the IT service

You should be educated to degree level with a relevant post-graduate standard or equivalent IT professional qualification with significant demonstrable IT Operational experience. You should be qualified in ITIL (Professional Best Practice Qualifications used in Technology Services).
You will be required to demonstrate leadership experience within an extensive highly developed operational environment, with evidence of successfully managing teams (directly or via matrix management) and extensive breadth of knowledge of the workings of the modern NHS in Scotland. Competencies including excellent team‐working and communication skills, written as well as verbal, leadership and organisational skills, commercial awareness, customer focus, analytical and planning skills; ability to present and engage at a high level managerial or clinical audience are required. A proven track record of being able to work under pressure and using own initiative and to multi‐task and manage complex projects simultaneously is essential as is experience of working across organisational and/or professional boundaries and ability to communicate at all levels.

Informal Contact: Kat Greig, Contact Number 07534919457, Email Katriona.greig@ggc.scot.nhs.uk

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Details on how to contact the Recruitment Service can be found within the Candidate Information Packs.   

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.

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