Job Advert
This post is a 6 Month Fixed Term / Secondment position
Senior Service Manager
About the Organisation:
As a vital part of NHS Scotland, NHS National Services Scotland’s (NSS) mission is to enable and support the delivery of better health and better care, working in partnership. We do this by providing a range of specialised support services that enable NHS Boards to focus their efforts on delivering health improvement and patient care.
The core purpose of the Digital and Security (DaS) organisation is the provision of world class Digital and Security expertise, solutions and services to our customers, which include NSS, NHS Boards, Scottish Government and the wider Public Sector in Scotland.
The post:
A critical role in ensuring integrated Business Technology strategy and delivery of suitable and effective solutions and services is the Senior Service Manager (SSM) position. This role will strengthen our Operations Management Team and be specifically focused on the contract and vendor team (CVMT) that manage the contracts used by Digital & Security to deliver key digital services
As a SSM you will be responsible for ensuring we design, develop and manage the suppliers and associated contracts which underpin critical clinical and administrative services across NHS Scotland.
Responsibilities
• Own and manage the strategy for contract and vendor management, with particular focus on national contracts supplying key digital services to NSS
• Act as interface with strategic suppliers to manage internal relationships with NSS customers consuming digital services through these contracts
• Work closely with procurement services to ensure NSS gains maximum value from vendor relationships and contracts
• Actively manage a portfolio of contracts by developing and maintaining an effective contract register which is connected with NSS configuration management database (CMDB)
• Establish and embed effective relationships between CVMT and service management to ensure an end to end view of all services delivered with associated resource management and costs
• Actively contribute to a culture of high performance, innovation and continuous improvement
• Develop a forward plan on organisational view and structure for the contract and vendor management team
The candidate:
Education and Experience
• Educated to Degree level (or equivalent) in an IT or other relevant discipline
• Post-graduate qualification in the specialist area, e.g. ISEB, MCSE or the Professional Certificate in Management or equivalent Master’s degree.
• Well-developed leadership, interpersonal and motivational skills
• Significant experience working at senior management level within the NHS or Public Sector
• Experience of working across a complex, and often politically driven, group of stakeholders to reach agreements
• Demonstrable experience managing a complex multi-vendor portfolio
• Ability to manage complex contractual engagements
General Requirements
• Demonstrable experience of managing a team
• Demonstrate taking ownership and using initiative
• Highly developed analytical and judgemental skills
• Highly developed communication skills; verbal, written and presentational
Location and working pattern:
Edinburgh/Glasgow (with remote working).
Benefits:
Our benefits package includes pension scheme, comprehensive range of work life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits.
Further information:
For an informal discussion on the post, please contact Stephen McSherry, Associate Director Cloud Engineering & Operations – stephen.mcsherry@nhs.scot
Further information on NSS is available from: www.nhsnss.org
Closing date for completed applications is Wednesday 10th August
Please note that the majority of correspondence is sent by e-mail only, so please check your e-mail regularly (including junk folders).
We welcome applications from all candidates, however in line with Scottish Government requirement we will be giving priority consideration to NSS Test and Protect core staff who meet the essential criteria for the role.
NHS National Services Scotland is an equal opportunities employer and as committed participant in the disability confident scheme, guarantees to interview all disabled applicants who meet the minimum criteria for our vacancies.