Job Advert
Permanent Relief Emergency Call Handlers – Full and Part time hours available across our 3 Ambulance Control Centres (ACCs) – South Queensferry, Glasgow and Inverness.
The Scottish Ambulance Service is at the frontline of the NHS in Scotland, responding to over 600,000 emergency calls a year, we provide an emergency Ambulance Service to a population of over 5 million people, across the mainland and island communities.
We are committed to developing a workforce capable of delivering the highest levels of quality service and person-centred care, in line with Scottish Ambulance service and NHS Quality Strategy.
Our Emergency Call Handlers are critical in allowing us to provide life-saving advice and assistance to callers. They are the first point of contact for the public, other emergency services and health care professionals and they work to prioritise each call, provide effective life support, first aid and medical advice where necessary.
The Person
Applicants must be able to type at a minimum of 30 wpm with accuracy and demonstrate the ability to work effectively under pressure and with minimal supervision.
You will also need excellent communication skills, the ability to prioritise and make decisions quickly under pressure.
Ideally you will have experience in working with the public either in a healthcare setting, a contact centre environment or on a face to face basis.
Training and Working Pattern
If you have what it takes to make a difference we will give you all the training you need to succeed.
You will attend our in-house training programme, in which you will need to be available full time for up to 10 weeks to enable you to become a certified Emergency Medical Dispatcher.
There are a variety of full and part time relief contracts available from less than 16 hrs to 37.5hr, with shifts available to suit a range of circumstances. We are looking specifically for part time evening and weekend workers. While a shift pattern will be provided, a degree of flexibility is also required in line with fluctuating demand.
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.