Job Advert
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.
NEWBURN HC LLP
CARE NAVIGATOR
Salary £21700 to £23600 dependent on experience.
Are you looking for a role that allows you to help and make a difference to people?
Do you like working in a people facing environment?
We have an exciting opportunity to join our team in this newly developed role as a Care Navigator.
You will have a key role in our busy, multi-site general practice, working closely with clinical and reception staff to direct our patients to the “right treatment by the right person at the right time”. You will ensure our patients have a positive, professional interaction with the practice, using innovative IT solutions to process patient’s requests and concerns.
We welcome applicants looking for part-time and full-time roles, and would consider flexible working.
Person specification:
Experience Essential:
• Demonstrable track record of providing excellent customer service
• Highly developed IT skills and ability to work between different IT systems
• Excellent communication skills
• Experience in working in safety critical environments
Desirable:
• Experience in the NHS or GP Practices
• Previous call handling experience
Personal Qualities:
Essential:
• Demonstrate flexibility towards new working practices
• Demonstrates initiative in problem solving
• Strong team player
• Confident and welcoming demeanour
• Active listening
• Critical thinking and decision making skills
To apply, please send your CV with a covering letter attached, including current salary details, by Friday 2nd September 2022, to:
Alanna Stewart
Practice Co-ordinator alanna.stewart2@nhs.scot 0345 013 0740