Job Advert
Senior ICT Support Analyst (Ref: 118660)
Full-Time, 37.5 hours per week
£40,872 - £47,846 (Band 7)
Glasgow/Edinburgh - hybrid working will apply for the foreseeable future
Who We Are
The purpose of Healthcare Improvement Scotland (HIS) is to enable the people of Scotland to experience the best quality of health and social care. We are the national health board with responsibility for driving improvement in the safety and quality of health and social care for all people in Scotland.
What we are doing
HIS has set out an ambitious and exciting Digital work programme for 2022/23 focused on our Information and Communication Technology (ICT) architecture, digital transformation and our staff capacity and capability. This is an exciting time to join the Digital Services Group (DSG) and support us in achieving our future vision for HIS.
The Opportunity
We are looking for a Senior ICT Support Analyst to join our small, but highly talented and growing team to provide third line ICT support, maintenance of infrastructure across HIS and lead on technical projects.
Do you thrive solving technical problems with the full range of ICT infrastructure, the evergreen M365/Office365 environment and bespoke software?
Would you enjoy working in a small, multi-disciplinary team providing all the ICT support across a diverse organisation?
Do you want to play a key role in the investigation, introduction and implementation of new technologies to HIS?
Do you enjoy working at pace and being adaptive to an ever-changing environment?
Working in the ICT Team in DSG you will have the opportunity to provide expert ICT support that will directly inform the development and delivery of digital services to a diverse, multi-disciplinary healthcare organisation located across Scotland.
Does this sound like you?
What we like to see
Senior ICT Support Analysts offer a broad range of skills and experience, if you can offer some or all of these, we would like you to apply:
Proven experience in managing the operation, maintenance, support, testing, rolling replacement and security of ICT infrastructure
A clear understanding of a number of the technologies listed below:
Operating systems (Windows Desktop [all versions], IOS and Android, Windows Server [Virtual and physical] 2012-2019)
Active Directory, SCCM, Firewalls, Networking, Backup, Cloud, Security, Storage, Antivirus, Threat Protection, Web Filtering, Network monitoring and Service Desk software
Microsoft: In Tune; ATP; MDM; Azure; Exchange Admin Centre and Exchange Online
M365 (for example Teams, OneDrive, SharePoint Online, Power BI etc)
Highly experienced in leading on the provision of solutions to complex issues with the ability to provide lead technical guidance on projects, changes and upgrades to services
Ability to work collaboratively with a multi-disciplinary team
Highly effective communicator knowing how to make complex technical information and language simple for a diverse, multidisciplinary workforce (both verbally and in writing)
Excellent organisational skills, the ability to work as part of a team and on your own initiative, to organise and prioritise your workload and to meet strict deadlines
Benefits Which Matter
As a valued employee of NHS Scotland, you can enjoy an extensive range of benefits including:
Life-work balance - with opportunities for flexible working and remote working
Generous NHS pension scheme
Annual incremental salary progression (up to the maximum of the salary band) plus annual NHS salary scale review
Annual Leave - 27 Days increasing in line with service plus 8 days public holiday
NHS discounts and more
Diversity and Inclusion
Developing a successful national service for Scotland is impossible without ensuring we consider the diverse needs, perspectives and backgrounds of everyone in Scotland in our work.
We are focused on hiring the very best talent available for HIS, and actively encourage applications from candidates of all backgrounds and aim to ensure everyone is treated fairly, with respect and has a positive recruitment experience – regardless of the outcome. As a Disability Confident employer we will be happy to discuss any reasonable adjustments candidates may require to support them in the application process.
Location
Although HIS staff are currently working in a hybrid manner between home and office, as this is an Senior ICT support role there is a requirement to attend our offices in Glasgow and Edinburgh and our data centre in Livingston.
If you are considering applying and feel it would be helpful to discuss this initially, please contact eric.bonnar@nhs.scot
Closing Date: 22 September 2022 at midnight.
It is anticipated that interviews will be held on 14 October 2022 via MS Teams.