Job Advert
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.
NHS Grampian has 2 permanent positions available for Switchboard Operator(s) to handle calls and respond to requests in the busy central switchboard at Aberdeen Royal Infirmary, as part of the ICT Services, Customer Services team.
The posts are full time permanent positions which will require the successful candidate to participate in the 11-week shift pattern which allows the switchboard to deliver a 24 hour/365-day service. Example shift timings include 7am – 3pm, 3pm – 11pm and 11pm – 7am but this will be covered in more detail during the interview
The posts require excellent communication skills, both written and oral and will deal with handling calls to the Switchboard from both staff and the public, responding to bleep requests, responding to emergency calls, monitoring alarms and providing advice and support on "telephony" services to NHS employees and the Public. Full training will be given to the successful applicants but knowledge of NHS Grampian would be an advantage. The posts are based at the Communications Centre at Aberdeen Royal Infirmary.
Informal enquiries are welcome to Susan Fraser Switchboard Supervisor on 01224 552257 or Philip Chalmers - Client Service Centre Manager on 01224 550015