Job Advert
This post is fixed term for 18 months
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.
NHS Lothian, Digital & IT, Desktop Support Officer
Based at the Astley Ainsley Hospital, Edinburgh though will require travel throughout the Lothian area.
**Please note: we anticipate a high level of interest in this position and may close the vacancy early once a sufficient amount of applications are received. Therefore, please make sure you complete and submit your application at an early stage**
This is an excellent opportunity to work as part of a dedicated Desktop Migration IT team, ensuring high standards of preparing and imaging kit, delivery and installation, documentation, and working with a wide range of clinical applications.
Key Responsibilities
- To work as part of the Digital and IT Desktop migration team to provide a desktop support service to all NHS Lothian customers, ensuring delivery of a service that meets user and organisation requirements, including Risk and Health and Safety standards.
- Maintaining up to date knowledge of the current hardware and software used throughout NHS Lothian.
- To diagnose and resolve complex desktop issues. Taking action, liaising with other teams or suppliers, and escalating as required and managing problems through to resolution.
What we are looking for:
- Ability to diagnose and troubleshoot desktop issues.
- Configure, deploy, and support the desktop roll out in a windows 10 environment.
- Knowledge of Microsoft Office365 packages, Active Directory, SCCM and Service Now call handling system.
- Decision-making and problem-solving skills.
- Ability to keep calm during potentially stressful situations.
- A genuine curiosity and willingness to learn new skills and research new ideas.
- Verbal and written communication skills to technical and non-technical audiences of various levels in the organisation.
- Experience establishing and maintaining effective working relationships throughout the organisation
- Strong customer service skills, excellent organisational skills, with the ability to work on a wide range of issues.
- Understand IT operational support frameworks including incident management and service level agreements.
- Be positive, empathetic, enthusiastic, and confident to represent the Digital and IT Operations and infrastructure, along with NHS Lothian Values.
What we offer
- A multifaceted job with a high degree of responsibility.
- Support for professional development.
- A competitive salary and benefits.
- Flexible working.
- Annual Leave: 35 days leave (rising to 41) pro-rata
- enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme
- NHS discounts on goods and services
Before applying applicants should ensure they meet the essential criteria in the Job Specification document
For further information on what is included in the role and what skills/experience are being looked for, click on the links at the bottom of the screen to the job description and person specification. If after reading this information you have any questions please contact Gina Anderson on 07971464963 or email gina.anderson@nhslothian.scot.nhs.uk