Job Advert
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.
An opportunity has arisen for a Switchboard Services Manager to work as a key member of the facilities management team based at Ninewells Hospital. Within the telecommunications function, the post holder will lead on ensuring an efficient and effective hospital switchboard service is provided to internal and external service users to support the delivery of patient care.
You should have extensive relevant management experience within the NHS or a large complex organisation. Experience of a call centre or switchboard environment would be advantageous.
You will provide leadership and support to the switchboard team in line with NHS Scotland’s values:
- Dignity & respect
- Care & compassion
- Openness, honesty & responsibility
- Quality & teamwork
The post holder will be required to participate in an on-call rota, with appropriate pay enhancements.
The post will be based at Switchboard Services, Level 8 Ninewells Hospital.
Informal enquiries to: Lucy Archer (Systems & Performance Manager) on 01382 740835.
Hours of work: 37.5 hours per week, Monday-Friday. This post includes participation in an out of hours on-call rota, with appropriate pay enhancements.
You will be required to comply with the Code of Conduct for Healthcare Support Workers in Scotland throughout your employment.