Job Advert
Please note part time hours may be considered for this post and where this is the case the salary for this position will be pro-rata.
The Referral Management Service plays a key strategic Role in the delivery of out patient waiting time targets. The role of the patient scheduler is to accurately record and process the referral from point of receipt in the RMS on the Patient Management System and to schedule, in conjunction with the patient an appointment that meets both clinical priority, the relevant waiting time target and New Way rules.
The following knowledge, training and/or experience is required:
- SVQ Level 3, Customer Care or experience in an administrative role preferably within an NHS environment.
- Experience within a busy contact centre/office type environment.
- Excellent interpersonal and communication skills is essential.
- Excellent organisational, planning and critical thinking skills when scheduling patients across multiple sites.
- Specialist knowledge of clinical services, waiting time procedures and processes.
- Ability to handle and prioritise work, including matters of a highly confidential and sometimes sensitive nature.
- Proficient IT skills which include a good working knowledge of Microsoft Excel as an analytical and operational tool.
- Knowledge of confidentiality and data protection rules.
- Understanding of Medical Terminology.
- Understanding of a range of work procedures, all of which are non-routine, requiring an intermediate level of theoretical knowledge.
Informal enquiries regarding the post will be welcomed by Janey Mitchell, Assistant RMS Manager, on 01698 752821 or janey.mitchell@lanarkshire.scot.nhs.uk
For queries regarding the application form or recruitment process only , please contact jane.davies@lanarkshire.scot.nhs.uk stating the job title and reference number in the subject. Please note: all job related queries must be directed to the informal contact noted above.
Please note: we anticipate a high level of interest in this position and may close the advert once a sufficient amount of applications are received. Therefore, please make sure you complete and submit your application at an early stage.
‘In NHS Lanarkshire we are committed to recruiting a workforce that fully reflects the diverse make-up of our society. A place where every individual can thrive, develop and succeed based on skill, knowledge and talent, regardless of race, disability, gender, sexual orientation, care experienced* or any other dimension that can be used to differentiate people from one another.
*Care experienced applicants are people who live/have lived with foster parents/kinship carers or who live/have lived in a residential children’s setting/secure unit.’
Whilst this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interview may be considered for similar vacancies in alternative locations.
NHS Lanarkshire has a legal obligation to ensure that it does not employ any Worker who has not been granted the relevant permission to work in the UK. This permission is without exception granted by UK Visas and Immigrations. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. Candidates who require a Certificate of Sponsorship can access further information at www.bia.homeoffice.gov.uk. Skilled worker Visa and all current immigration rules are available at www.gov.uk
