Job Advert
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.
**Please note we anticipate a high level of interest in this position and may close the vacancy early once a sufficient amount of applications are received. Therefore, please make sure you complete and submit your application at an early stage**
Hours: 37.5 hours per week, working Monday to Friday, with flexibility between the hours of 8am and 5pm.
Location: Based at 56 Canaan Lane, Edinburgh EH10 4SG though will require some travel throughout the Lothian area.
This is an excellent opportunity to work as part of a dedicated training and support team, providing assistance and training to GPs ,their practice staff and the attached health care professionals in using GP IT systems and data recording
Key Responsibilities
- Work as part of the Digital Team to ensure a consistent, high-quality service is delivered.
- Provide training on GP Practice clinical system software e.g Vision, Docman, SCI Gateway both in person and using MS Teams
- Plan, develop and deliver seminars and workshops
- Maintain up to date knowledge of GP Practice clinical system software and troubleshoot any issues.
- Awareness of how GP systems use clinical coding to record diagnosis and clinical information.
- Use clinical system reporting and auditing tools to provide patient statistics.
- Create bespoke training documentation
- Liaise with other Digital Colleagues to resolve general IT issues
- Liaise with system suppliers to resolve clinical system issues.
- Train and support Dental Practitioners and Opticians with their NHS referrals using SCI Gateway.
- the development and delivery of mentoring and training requirements for local and national projects.
What we are looking for:
- Knowledge of GP Practice clinical system software e.g. Vision/Docman and SCI Gateway etc
- Knowledge of processes used in General Practice
- Experience of training users with varying levels IT skills
- Decision-making and problem-solving skills.
- A genuine curiosity and willingness to learn new skills and research new ideas.
- Verbal and written communication skills to technical and non-technical audiences of various levels in the organisation.
- Experience establishing and maintaining effective working relationships throughout the organisation
- Strong customer service skills, excellent organisational skills, with the ability to work on a wide range of issues.
- Understand IT operational support frameworks including incident management and service level agreements.
- Be positive, empathetic, enthusiastic, and confident to represent the Digital and IT Operations and infrastructure, along with NHS Lothian Values.
What we offer
- A multifaceted job with a high degree of responsibility.
- Support for professional development and security research.
- A competitive salary and benefits.
- Flexible working.
- Annual Leave: 35 days leave (rising to 41) pro-rata
- enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme
- NHS discounts on goods and services
Before applying applicants should ensure they meet the essential criteria in the Job Specification document
Informal enquires to:
Barbara Forrest, Primary Care Transformation Programme Manager
barbara.forrest@nhslothian.scot.nhs.uk
Or
Abigail Hewitt, Primary Care Services Manager
abigail.hewitt@nhslothian.scot.nhs.uk