Job Advert
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.
The IT Service Desk is looking to recruit an additional Team Leader to contribute to the running of day to day operations within the IT Service Desk based at Maryfield house.
This exciting new opportunity offers the successful candidate the chance to assist in the provision of Service Desk and Customer Services to IT Users throughout NHS Tayside and other partner agencies.
The successful candidate will be expected to actively lead, motivate and contribute to the IT Service Desk Team and ensure the continued provision of an excellent level of service to NHS Tayside. The Team Leader will be required to deputise for the Service Desk Manager when required.
The successful applicant must be able to deliver duties and support services in a reliable, dependable manner ensuring customer satisfaction at all times.
Excellent communication skills are paramount as is the ability to assist IT users.
Essential qualities for this post include good team skills, prioritising workload and the ability to work to a deadline. Previous management of staff is desired.
The post requires education to diploma level, preferably in the IT field or an equivalent level of knowledge. In addition, you must be willing to travel across Tayside if required. Knowledge of Microsoft Products is preferred.
For further information, contact Robyn Glennie robyn.glennie@nhs.scot
The hours of work will be 37.5 hours per week, with various shift patterns over the below period:
Monday to Friday: 07:00 – 20:00
Escalation on call 1 in 4 weekends with enhanced pay over the below period:
Saturday & Sunday: 08:00 – 17:00
Fixed Term/ Secondment for 12 months
Internal candidates: *Written approval must be sought from your line manager prior to applying for this secondment. You will be required to bring this if shortlisted for interview.
Shortlisted applicants will be contacted by email. Please check your emails regularly including your junk/ spam folder.