The closing date for this job has now passed.

Job reference: 140503
Salary: Band 7 (£43,422 - £50,506)
Job closing date: 19/03/2023
Job Type: Administrative Services
Location: Flexible Location
Employment type: Fixed-term or Secondment
Hours Per Week: 37.5
Job posted date: 06/03/2023
Employer (NHS Board) : NHS Education for Scotland
Department: Product and Delivery (NES Technology Service)

Job Advert

Flexible Location: Based throughout Scotland, NES is a remote friendly employer supporting office, remote and hybrid working.  We’re happy to talk about how you want to work.

Work Pattern: Fixed-term, Full Time, 37.5 hours per week.

Fixed-term or Secondment until 31/03/2024

**For NHS applicants, only a Secondment will be made available. For non NHS applicants, a fixed-term or secondment would be considered.

Who We Are

NHS Education for Scotland (NES) is the national health board with statutory responsibilities to effect sustainable change through workforce development, education and training across the health and social care system in Scotland, while working at UK level with partner organisations.

NES Technology Service (NTS) has created a strategic programme for the transformation of digital based services to allow NES to become a leading digital organisation in Scottish Health, digital by default and fully aligned with the Scottish Government’s technology strategies. It is in pursuit of this aim that NTS are working with partners to develop the National Digital Platform.

The National Digital Platform

In the future, the first point of contact for many health and social care services will be digital. This requires technology that enables innovation and communication between systems in order to ensure these services are delivered in the most effective way.

The National Digital Platform (NDP) is an open, standards-based platform, supporting technology for the health and social care environment. It underpins our commitment to making health and care information and services more accessible. Working with those delivering solutions across health and social care to bring new and existing digital components onto the platform, for re-use.

The National Digital Platform

Our Technology

We are in the business of providing safe, secure and innovative technology products and services that aim to improve outcomes across education, training, workforce, health and care in the public sector in Scotland. Using modern cloud-based technology we deliver sustainable products and services for the future.

The Opportunity

We are looking for a Service Designer to join our small, but highly talented and growing team to collaborate and problem-solve some of the most complex challenges in health and social care.

Do you want to improve the lives of the people of Scotland through accessible and inclusive user-centred design processes?

Do you want to play a key role in championing the Scottish Approach to Service Design within the public sector?

Do you enjoy uncovering user needs to understand and visualise complex problems?

Do you enjoy working at pace and being adaptive to an ever-changing environment?

Working within the Product and Delivery Business Unit you will have the opportunity to design and deliver work that will directly inform the development and delivery of digital services for health and care professionals, and the general public.

Does this sound like you?

What We Love to See

Service Designers offer a broad range of skills and experience, if you can offer some or all of these, we’d love you to apply:

  • Proven experience as a designer developing services and/or products
  • A clear understanding of agile methodology and the ability to work within a fast-paced, evolving environment
  • Ability to confidently lead and facilitate design discussions to identify user needs by defining appropriate approaches to engagement whilst advocating for the Scottish Approach to Service Design
  • Highly experienced in evidence-based design and can turn complex information into simple designs
  • Ability to collaboratively prototype whilst being confident in establish design patterns and iterate them
  • Highly effective communicator knowing how to make complex technical information and language simple for diverse senior internal and external stakeholders (both verbally and in writing)
  • Ability to work on own initiative, to organise and prioritise workload and to meet strict deadlines

Benefits Which Matter

As a valued employee of NHS Scotland, you can enjoy an extensive range of benefits including:

  • Life-work balance - with opportunities for flexible working and remote working
  • Generous NHS pension scheme
  • Annual incremental salary progression (up to the maximum of the salary band) plus annual NHS salary scale review
  • Annual Leave - 27 Days increasing in line with service plus 8 days public holiday
  • NHS discounts and more

Diversity and Inclusion

Developing a successful national service for Scotland is impossible without ensuring we consider the diverse needs, perspectives and backgrounds of everyone in Scotland in our work. 

We are focused on hiring the very best talent available for NES, and actively encourage applications from candidates of all backgrounds and aim to ensure everyone is treated fairly, with respect and has a positive recruitment experience – regardless of the outcome. 

It’s not essential to be in a Service Designer role right now. You may be returning from a career break (e.g. maternity, paternity, caring for others) or returning after working in another field.  Your experiences elsewhere can bring a fresh perspective to our work.

If you are considering applying and feel it would be helpful to discuss this initially, please contact or

Next Steps

**NHS applicants will only be considered on a secondment basis, and so are strongly encouraged to discuss this with their current employer at the earliest opportunity.

Our recruitment process is currently 100% remote and if successful you would initially work remotely, working from our offices as operationally required.

All applicants who are shortlisted for interview will be contacted by e-mail.

Online interviews (including presentation and/or practical assessment) will take place between 3rd and 4th April 2023. The presentation topic will be sent to candidates selected for interview.

For further information please refer to the Job Information Pack below.​​​​​​​

Unless otherwise stated the deadline for applications is 23:59 hours on the closing date.

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