Job Advert
NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.
Due to the anticipated response to this post it may close before the closing date noted on the advert therefore once you start your application form please complete it immediately
The Staff Bank Service is part of the Support Service’s function within the Human Resources and Organisational Development Directorate. The Staff Bank Service is responsible for supplying and coordinating supplementary staffing and interpreting services to NHSGGC and across the west of Scotland. High performance of the Staff Bank Service is critical to service areas, to ensure safe staffing levels and provision of services for non-English speaking patients. Staff Bank services are available to patients and services users all year round, through online and office provision. Working as part of our Staff Bank customer service team, this role is the first point of contact for enquiries and bookings for the NHS Greater Glasgow and Clyde (NHSGGC) Staff Bank Service. The Staff Bank Service organises supplementary staffing and bank services to support service delivery across NHSGGC. The Staff Bank Coordinator provides a prompt and courteous response to staffing requests, processing shift bookings, timesheets and dealing with routine pay enquiries as part of a varied workload.
- Responding to a wide range of queries from service users, interpreters and bank workers, which may include logging assignments and shifts, updating workers availability, amending staffing requirements, matching and booking bank workers into jobs.
- Resolve pay enquiries, and engage with Bank Workers, Service Managers and Payroll to verify and process timesheets, time adjustments and travel expenses, chase up unsigned timesheets, extract and submit payroll reports.
- As part of Wage Liaison Team create reports and excel spreadsheets (using formulae and pivot tables) for submission to payroll.
You should have and SVQ 3 in administration or equivalent experience, good working knowledge of microsoft office including outlook, word and excel.
Personal
- Experience of working in a team.
- Experience of interpersonal skills with the ability to communicate effectively both verbally and in writing.
- Ability to remain calm whilst working in a busy high volume environment.
The shift pattern for this post is 5 days over 7.
Informal Contact: Andrew Stewart, Team Lead, Tel No: 07973975592
Details on how to contact the Recruitment Service can be found within the Candidate Information Packs
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.
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