Job Advert
NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.
The Shift Pattern is 09:00 – 17:00 Monday to Friday
This is an exciting opportunity to come and join the NHSGGC Complaints Department, and deliver a compassionate and high quality service to patients and relatives who have had cause to complain.
As a Complaints Manager, the post holder is a point of contact for people who have concerns about care and services. The post holder therefore must have excellent communication skills, both written and verbal, to deal with a wide variety of issues.
The post holder will also be a support to staff, offering expert knowledge and guidance to managers, clinicians and other staff on the complaints process.
Triaging complaints, and making decisions on how best to provide a proportional response, is an essential part of the job. This will involve crafting thoughtful, kind and articulate responses to complaints, whilst ensuring that all aspects of the complaint have been fully addressed.
The post holder will be responsible for the management of their own individual caseload, striving to meet the target deadlines, to ensure good performance. Working on your own initiative and building personal credibility with managers, including to a senior level, to establish trust and confidence, is therefore a vital part of the role.
Details on how to contact the Recruitment Service can be found within the Candidate Information Packs.
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.
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