Job reference:
158066
Salary:
Band 5 (£30,229 - £37,664)
Job closing date:
09/08/2023
Job Type:
Administrative Services
Location:
Hybrid Working - East Region
Employment type:
Permanent
Hours Per Week:
37.5
Job posted date:
26/07/2023
Employer (NHS Board):
NHS Lothian
Department:
Patient Experience
Job Advert
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.
The purpose of this post:
- Participate in the day to day operational delivery of the triage team in the overall processing of triaging complaints supporting the implementation of the Complaints Handling Procedure across the organisation.
- Participate in the delivery of training and education related to complaints to all levels and professions within the organisation and to new members of the Patient Experience Team to ensure appropriate handling and compliance with policy.
For further information on what is included in the role and what skills/experience are being looked for, click on the links at the bottom of the screen to the job description and person specification. If after reading this information you have any questions please contact
NAME: Rochelle Mill
E-MAIL: Rochelle.Mill@nhslothian.scot.nhs.uk
TELEPHONE: 0131 536 3370
Take a look around the company
https://jobs.scot.nhs.uk/