Job Advert
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.
Who we are:
NHS Ayrshire and Arran is one of 14 territorial NHS Boards within NHS Scotland.
Our purpose:
Working together to achieve the healthiest life possible for everyone in Ayrshire and Arran.
Our values:
To find out more about NHS Ayrshire and Arran please click here - NHS Ayrshire & Arran - Home (nhsaaa.net)
What you will do:
You will be responsible for managing the Service’s helpdesk; the input, validation, security and integrity of the systems’ standing data and the system used for processing electronic form requests.
You will manage the call logging, prioritisation and resolution of user requests for help/advice and helpdesk incidents. Responsible for the assignment and progress of calls logged with the Service, ensuring that the most appropriate resource is assigned responsibility for call resolution be your own section, the Technical & Application Support functions or third party suppliers. You will also be responsible for the management and scheduling of data interfaces from external systems.
You will provide cover for Technical & Application Support functions when demand and management dictates.
For further information on the role please click the link below to view the job description
Knowledge, training and/or experience required to do the job:
You are required to be proficient in, have knowledge of, or undertake training in the following:-
- A degree in a relevant business administration/customer services area is required for this post. The nature of this post demands a broad knowledge of all business processes in Finance and Procurement.
- In order to provide the optimal business processes for NSI’s users, you will be required to have an expert knowledge of the processes used by, and transactions/data generated by, the systems in use; including all related data inter-dependencies and the business processes that create and use this data.
- Post qualifying experience of directly supporting users of finance and procurement systems is required; in a systems accountant or analyst role.
- The post holder requires an extensive working knowledge of Finance and Procurement modules within eFinancials
- Direct, ‘hands-on’ experience in dealing directly with customers and other stakeholders.
- You must have a working knowledge of SQL Plus.
For further information on the requirements for the role please click the link below to view the person specification
Hours:
37.5 Hours per week
Shift Pattern:
Monday to Friday - 9am-5pm Flexi Time
Driving Licence/Car Ownership:
Car licence and access to a vehicle is essential to this role.
If you want to find out more about the role, please contact Mr Drummond Cox, National Systems Maintenance Manager, NHS Scotland on mobile 07711 828079
ADDITIONAL INFORMATION FOR CANDIDATES
- You should apply for this post by completing the application process on JobTrain.
- DO NOT upload a CV as this will not be used for shortlisting purposes.
- Posts close at midnight on the indicated date. Late applications will not be accepted.
- For help to complete an application on JobTrain, please follow this link: https://www.careers.nhs.scot/how-to-apply/application-process/
- To view our accessibility statement, please follow this link: https://www.eess.nhs.scot/jobtrain-accessibility-statement/
- Please note that our correspondence method is by email, therefore please ensure you enter your email address accurately.
- Please check your email regularly (including junk folders) and also your JobTrain account for updates.
- Please contact JobTrain Candidate Support Hub : https://jobseekersupport.jobtrain.co.uk/support/home - for advice and support with any system issues.
- We recommend using the Internet Browser “Google Chrome” or “Microsoft Edge” when using JobTrain.
- Once you have submitted your application form you will be unable to make any amendments.
- Some of our vacancies are for internal candidates only. If you are a staff member, please ensure you update your JobTrain profile to reflect that you are employed by NHS Ayrshire and Arran.
- Please note, for all vacancies where a driving licence is required this must be a full UK/EU/EEA licence.
- NHS Ayrshire and Arran has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK. This permission is, without exception, granted by UK Visas and Immigrations. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. Candidates who require a Certificate of Sponsorship can access further information at www.bia.homeoffice.gov.uk
We are unable to provide sponsorship for bank contracts.