Job Advert
NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.
An opportunity has arisen for a full time Call Handler (fixed term for 2 years) to join the admin team supporting Treatment Rooms and District Nursing Single Point of Access (SPoA) SPoA provides a referral and call management service to district nursing services across Renfrewshire.
Currently based in one location, the service supports staff across approximately 5 bases within Renfrewshire between the hours of 8am – 8 pm, 7 days per week; these posts are based within Renfrew Health & Social Work Centre. There will be the requirement to work one weekend in five; this may be increased depending on staffing levels.
The SPoA is the first point of contact for all telephone calls and referrals (including electronic) into district nursing and for the treatment room service, bringing staff into contact with a range of individuals, from health and social care professionals to patients and their carers/families.
The post is within a busy call centre environment, responsible for answering all calls, ensuring that all referrals are input into the electronic patient information system, the onward transmission of referrals and/or messages and triage of patients as appropriate and appointments for the treatment room service.
The post holder will require to have:
Good communication skills
Computer literate and have good keyboard skills
Ability to work well under pressure
Previous experience of call centre or similar work desirable but not essential
Customer care focused and good telephone skills, helpful and pleasant manner
Excellent team working skills
The post-holder must be reliable and flexible to meet the needs and demands of the service.
Informal Contact; AnnMarie Cumming, Senior Secretarial Administrator email AnnMarie.Cumming@ggc.scot.nhs.uk contact no. 0141 207 7765
Details on how to contact the Recruitment Service can be found within the Candidate Information Packs
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.
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