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NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.
To manage all operational aspects of maintaining the NHS GG&C Switchboard Service, including staff management across two sites within the NHSGG&C Health Area. The post holder is directly responsible for ensuring the smooth running of the service ensuring services are appropriately planned and delivered to meet user requirements and maintain national and local standards. Adjusting plans as required due to service and staffing pressures. The post holder will have a proven track record in managing staff in what can be a challenging environment. The post holder is directly responsible for maintaining adequate levels of staffing to safeguard the smooth running of switchboard services. The Switchboard is the first line of contact for Patient, Relatives, Visitors, GP enquiries and other organisations as well as handling internal calls from all Acute and Mental Health sites The switchboard also manages the call handling for all Medical Emergency (2222) calls for all of NHSGG&C acute and mental health hospital sites and monitors and reacts to a range of Estates alarms. In addition to being the first point of contact for a wide range of stakeholders calling NHSGGC, the department also assists with the OOH and On Call rosters using Rotawatch, and managing the paging system for some 4000 page holders. At times the Switchboard Manager will contribute to project work to enhance and develop the wider Digital service/agenda on both a local and national level.
Informal Contact: Janey Morrison, General Manager E-Health Telecommunications, Tel No: 07966232243
Details on how to contact the Recruitment Service can be found within the Candidate Information Packs
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.
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