Job Advert
The role of the Infrastructure engineer is to provide technical support to all areas relating to IT Infrastructure. The post holder will support the IT Infrastructure systems in providing technical input for the implementation and support of all computer systems within the remit of IT Infrastructure. The successful candidate will work together with colleagues and users in NHSL and other external agencies to provide technical support for all desktop hardware and software.
Applicants applying should be educated to or operating at degree level in a relevant IT discipline and have experience in a desktop related support role within an Information Technology Department.
In addition, the post holder should preferably have additional technical training and certification in relevant technical skills and products. It is also preferable for the candidate to have experience in a health service environment.
This post may require the preferred candidate to participate in the eHealth on-call support service which provides first line support for 24/7 IT systems in NHSL.
The post requires an individual who can demonstrate a high level of technical knowledge in the following areas:
--- MS Windows Operating Systems.
--- MS TCP/IP networking protocols and management
--- MS Office
--- Remote desktop support software
--- Desktop Management suites
--- Security backup applications
--- PC hardware diagnostic tools
--- Basic network fault diagnostic tools
The post requires an individual who can demonstrate the following skills;-
1. Planning and organisation
• Ability to manage workload, prioritise and assist in the completion of routine and project workloads
• Strong organisational skills
2. Communication
• Proven skills of empathy with staff
• Strong documentation skills
• Ability to absorb and retain information quickly
• Ability to communicate technical solutions in a user-friendly language to non-technical staff
• Excellent customer service orientation
3. Teamwork
• Demonstrate ability to work effectively in a team with both technical and user colleagues
Should you wish to discuss the post in more detail, please contact, Mick Miller, eHealth Customer Services Manager on 07711497612.
If you have any queries regarding the application form or recruitment process, please contact Jenna MacLarty, Recruitment Administrator on 01698 377 745.
Please note: we anticipate a high level of interest in this position and may close the advert once a sufficient amount of applications are received. Therefore, please make sure you complete and submit your application at an early stage.
Whilst this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interview may be considered for similar vacancies in alternative locations.
Applications from candidates who require a Tier 2 Certificate of sponsorship (formerly Work Permits) will only be considered if no suitable UK or EEA national is identified for this post. For further information on the UK Border Agency’s new points based System which now governs the way individuals from outside the EEA can work in the UK please visit www.bia.homeoffice.gov.uk.