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You will provide a comprehensive and efficient ward administration service. You will act as a focal point for patients being admitted to the wards/DBUs, ensuring all demographic information is kept up to date in the patient’s records and on the patient administration system. The post is extremely demanding and requires a high level of accuracy at all times. You will be required to work on your own using your own initiative, adhering to Departmental/NHSGGC policies and support from the team leader. You will ensure admissions, transfers, discharges and outpatient appointments are recorded on TrakCare (and other relevant systems) in real time. You will greet patients on their arrival at the unit and ensure patient demographic details are correct on the relevant systems. You will maintain an accurate bed stated and inform the bed manager of this first thing in the morning and keep her updated as to changes throughout the day (base site only). You will provide, locate and ensure the availability of the health record for all ward patients at the point of admission and ensure that these records are tracered electronically on TrakCare (sites that use case records). You will ensure that all relevant documentation is available/presented for scanning at point of patient discharge. You will scan relevant documentation onto clinical portal/TrakCare as required. You will communicate with clinicians, nurses, medical secretaries, filing room staff, internal/external customers by telephone, email or face to face, ensuring at all times that confidentiality is paramount and in line with local and divisional information and security policies, ie Caldicott, DPA and FOI (Scotland) Acts. You will file signed investigative reports in patient records and ensure that ward follow up admissions are entered on TrakCare and waiting list entries are created. You will greet visitors courteously and ensure that they are directed appropriately and you will be responsible for the timely processing of all incoming mail. You will be responsible for the ordering of all stationery using the Pecos system. You should have highly developed interpersonal, communication and organisational skills and the ability to work on your own initiative. You should have the ability to work as part of a team and be able to work to deadlines. Good general education including 4 standard/O grades including English. You should have previous/recent experience of working within a health records environment and have advanced Keyboard skills. The shift pattern for this post is Monday – Friday 9.00am – 5.00pm.
Informal Contact: Lynn Lamont, Team Leader, Tel No:0141 301 7259
Details on how to contact the Recruitment Service can be found within the Candidate Information Packs .