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NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.
The shift pattern for this post is Monday to Thursday, 8.00am to 4.00pm, Friday 8.00am-3.00pm (30mins lunch)
Purpose To support effective clinical care by providing an efficient reception service to Patients, Visitors, General Practitioners, Medical and Nursing Staff. Ensure patient appointments are administered and processed accurately and that patient’s medical records remain confidential, are securely stored and are available as and when necessary. To update systems to show admission, DNA or cancellations by patients are accurate and conducted in a timely manner. To ensure smooth running of the reception area at all times. To assist patients, visitors, contractors, medical & nursing staff with any enquiries.
This post would support the existing full time Receptionist, to ensure administrative support to the Eastwood Health and Care Centre at all times. Cross site cover (Barrhead Health and Care Centre) may also be required on occasion.
The post holder will adhere to NHSGGC policies eg. Health and Safety, GDPR and Confidentiality.
Although the position is line managed, following induction and on the job training, the Clerical Officer/Receptionist requires to work on their own initiative managing their daily workload and all administrative tasks associated.
Guidance and assistance is available from supervisor/line manager as required. Each post holder will have a Personal Development Plan.
Informal contact: Janice Hughes - Janice.Hughes2@nhs.scot
Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates
This post may close early to the volume of response. Please submit your application form as soon as possible.
Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.
NHS Greater Glasgow and Clyde- NHS Scotland encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.
NHSGGC recognise the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and the tenure is listed as 'various', we encourage applications from individuals seeking flexible working arrangements and this will be included as a topic for discussion during the recruitment process.
Relevant HR policies on our HR connect site.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.
Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.
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