Job Advert
The Role
To provide a proactive IM&T service to new and existing users of Health Care systems within NHS Lanarkshire, predominantly within the services specified in the Systems section below. Inclusive of supported 3rd party contractors providing health care services within the boundaries of NHS Lanarkshire, e.g. GP Practices, Dental Practices, Opticians, Pharmacies, The National Police Custody Service and State hospitals etc.
With the intention of assisting these services to derive maximum clinical and administrative benefit from eHealth systems.
To support and assist in the development of existing and new systems across a range of services supported by eHealth, making best use to assist both service users and patient care.
To provide an analysis facility within the services below so as to understand the ongoing training requirements of each supported service and to translate these into training plans, liaising with IT trainers if appropriate to help manage and structure training when and as required.
To provide adhoc instruction in the use of supported eHealth systems and services when required.
To provide a general support and advice service in respect of such supported systems and services.
To report problems in the use of supported eHealth systems to immediate line manager and others including Application Management staff, system suppliers and other NHS Stakeholders.
NHS Lanarkshire
Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire!
Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.
We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.
What we'll need you to bring
- Educated to degree level or possess an appropriate nursing qualification or prove an equivalent level of experience.
- Substantial qualifying experience demonstrable through previous posts/roles working in a clinical environment or comparable health service environment.
- Good understanding of Health Care processes and procedures underpinned by theoretical knowledge & practical experience.
- Well developed, professional, presentational skills.
- Relevant knowledge/expertise or an accredited training qualification/experience in at least one bespoke system/product, preferably clinical based.
- Excellent analytical skills required to interpret complex reports and information.
- Ability to understand complex information, diagnose system issues & formulate appropriate solutions.
- Strong customer awareness/focus with the ability to negotiate and influence change at all levels.
- Excellent formal, informal and interpersonal communication skills.
- Excellent organisational and time management skills required to prepare & implement training programme.
- Ability to work under pressure and to deadlines.
- Patient, methodical with good attention to detail and the ability to concentrate for extended periods.
- Willingness to see problems through to satisfactory conclusion.
- Knowledge of the Data Protection & IT Security Policies, E-mail & Internet Policies.
- Awareness of the Health & Safety & Mobile Phone policies.
A driving licence is required, this must be a full UK/EU/EEA licence.
Contract type
Permanent
Full time
37 Hours
Location and Working Pattern
This role will be based in eHealth within Kirklands - NHSL Headquarters.
The working pattern for this role is Monday to Friday (9am - 5pm)
Whilst this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interview may be considered for similar vacancies in alternative locations.
Looking to find out more?
If you’re looking to find out more, then we would love to hear from you!
Please contact Sharon Campbell, Service Delivery Manager on sharon.campbell2@lanarkshire.scot.nhs.uk
For enquiries regarding the application form or recruitment process, please contact Adam Thomson, Recruitment Administrator on adam.thomson@lanarkshire.scot.nhs.uk (Please remember to include the job title and reference number in your email)
Why NHS Lanarkshire?
Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career.
Some of NHS Lanarkshire’s benefits include:
A minimum of 27 days annual leave increasing with length of service
A minimum of 8 days of public holidays
Membership of NHS Pension Scheme, with life insurance benefits (for more information on the NHS Pension Scheme visit the Scottish Public Pension)
Paid sick leave increasing with length of service
Occupational health services
Employee counselling services
Work-life Balance policies and procedures
NHS Lanarkshire have a range of support services on topics that can impact both on your working and personal life including occupational health, spiritual care and independent counselling. This support can be accessed using the links on this page.
Further Information
For more information on the role, please refer to the Job Description. If you’re looking for more information on the recruitment process, organisation or the services we provide, please refer to our information pack, or our recruitment webpage.
Additional Information for Applicants
- Posts close at midnight on the indicated date. However, if there are a high level of interest in this position, we may close the advert once sufficient applications are received. Please complete and submit your application early.
- For help to complete an application on Jobtrain please follow this link: https://www.careers.nhs.scot/how-to-apply/application-process/
- Please check your e-mail regularly (including junk & spam folders) as well as your Jobtrain account for updates.
- We recommend using the Internet Browser "Google Chrome" or "Microsoft Edge" when using Jobtrain
- Once you have submitted your application form you will be unable to make any amendments
NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent—regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.
*Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.
Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.
Right to Work within the UK
NHS Lanarkshire has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK.
We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. UK Visas & Immigration rules are available at www.bia.homeoffice.gov.uk.
Prospective applicants are encouraged to check eligibility in advance of applying for vacancies in NHS Lanarkshire.
Please note that all Band 1 and Band 2 posts are not eligible for sponsorship through the Skilled Worker route.