Job Advert
NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.
The role:
The overall purpose of this post is to work independently but under the guidance and supervision of registered practitioners, to enable and support patients who are on patient triggered follow up pathways, enable them to access resources and services which will help them to a more effective recovery and rehabilitation. The post will also act as a point of contact for those patients who will have been prepared by their clinical team for self-managing their follow up – and will sign post patients to appropriate support or help to deal with issues as part of their role. The ability to deliver information programmes to individuals or large groups may be required.
The post holder should be educated to diploma level or have equivalent experience.
Duration, Location, and Working Pattern:
This post is based at Gartnavel General Hospital with potential of covering at Queen Elizabeth University Hospital.
The shift pattern for this post is: Core working hours.
Key responsibilities:
Act as a single point of access to patients who are on self-managed follow up pathways:
- Triage incoming calls from patients using protocols and initiate appropriate responses based on appropriate tools and procedures.
- Coordinate the necessary assessments, investigations and appointments to fast track patients back for specialist review.
- Refer and sign post to the clinical team as appropriate for complex decisions.
- Provide basic telephone advice where appropriate and sign post other sources of support.
- Monitor, audit and report on response times for access to specialist review when deemed necessary.
- Coordinate access to personalised information and education, support the development of resources for patients, and their carers on follow up pathways: evaluation of tailored information and self-management education.
Support and coordination of remote surveillance for patients on self-managed follow up pathways to ensure risk free survivorship:
- Communicate effectively with relevant multidisciplinary and clinical teams to ensure that all patients are identified for coordinated support as assessed by health professionals.
- Carry out regular monitoring, auditing and reporting of compliance with the remote surveillance pathways in line with the governance protocols.
- Contribute to clinical/IT teams system reviews identifying any implementation issues to ensure identification and resolution if required. Coordinate and support access to and delivery of self-management programmes for patients and their carers.
- Support the planning and delivery of self-management workshops with clinical teams. Agree annual timetables for workshop provision, organise venues and support recruitment and communication with patients. Support delivery and evaluation of the events.
Knowledge, training, qualifications and/or experience required to do the job:
Educated to diploma level or equivalent experience. Vast administrative and organisational experience of dealing with non-routine and complex problems. Ability to learn and assimilate information quickly to meet deadlines by prioritising and multi-tasking. To have awareness of limitations and boundaries. Ability to collect data and input electronically. Ability to have calm and reassuring interpersonal skills when speaking with patients and carers. Ability to deliver information programme to individuals and large groups as required.
What we offer:
We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.
As an NHS Scotland employee, you will be entitled to:
- A minimum of 27 days annual leave, increasing with length of service, plus public holidays
- Membership of the NHS Pension Scheme, including life insurance benefits
- Development opportunities including study bursaries, e-learning and classroom-based courses
- Enhanced pay for working public holidays
- NHS discounts on a wide range of goods and services
- Confidential employee support and assistance, including counselling and psychological therapies
Interested?
If you would like to find out more, we would love to hear from you.
For an informal discussion, please contact:
Lead Nurse, Ruth McLaughlin, Ruth.mclaughlin@nhs.scot, 0141 451 6658
Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates
This post may close early to the volume of response. Please submit your application form as soon as possible. Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.
From 1 April 2026, the Agenda for Change full-time working week will reduce from 37 hours to 36 hours. Part-time working hours will be reduced on a pro-rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.
NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.
Candidates must provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools or other third-party assistance to generate, draft or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the recruitment process.
For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.