Job Advert
Immediate Opportunities to Join NHS Greater Glasgow and Clyde’s Covid19 Contact Tracing Team
Fixed Term 12 months
Post: Contact Tracer –Test and Protect
Grade: Agenda for Change Band 3
Salary: £20,700- £22,594 (pro rata part-time)
Tenure: Fixed term 12 months
Hours: Full Time 37.5 hours (shift patterns include – day, evenings, weekends & public holidays)
Location: East Bank Conference & Training Centre
Job Reference: 30265
Closing Date for applications is Wednesday 9h September 2020
Please note due to high volume of applications expected, this post may close before the displayed closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible and do not wait until the closing date to submit.
Test and Protect is Scotland’s approach to implementing the 'test, trace, isolate, support strategy', designed to break chains of transmission of COVID-19 in the community. This role forms part of NHS Greater Glasgow and Clyde‘s Contact Tracing programme which undertakes effective and extensive contact tracing, supporting people to self-isolate where required to do so.
We now have a number of immediate opportunities, based from East Bank Health Centre in the east end of Glasgow, to join our already established team of Contact Tracers on an initial 12 month fixed term contract.
Successful candidates will quickly become a key member of the team responsible for providing the first point of contact with people diagnosed with COVID-19 and their contacts, undertaking interviews by phone and accurately capturing all relevant data on the Contact Case Management IT System.
This role involves a high volume of outbound telephone calls as the primary communication channel required to make contact with all of the people that someone who has tested positive for Covid 19 have recently been in close contact with.
You will be required to work from detailed standard operating procedures and call scripts and apply appropriate questioning skills to extract accurate information from people with COVID-19 and their contacts, who may be in an agitated or anxious state or have communication difficulties.
NHS Greater Glasgow and Clyde’s Contact Tracing service operates 7 days. We are seeking candidates available to work full time (37.5 hours) for shift patterns rostered across 7 days - Monday to Sunday 8am to 8pm evenings and weekends. The role of a Contact Tracer is demanding, challenging and at the same time highly rewarding. Applicants will need to demonstrate, through current / previous work experience, the ability to deal with often stressful and emotional conversations with individuals.
This role will suit those who can demonstrate a flexible approach to working in a service which regularly changes, with adaptable attitude while keeping calm under pressure.
The ability to work full time across a work pattern which includes shifts rostered 8am to 8pm week days and weekends (inc. Public holidays) is essential.
To be successful in this position you will be someone who can remain calm under pressure, demonstrate excellent interpersonal skills with an empathetic nature. The ability to work well within a team along with proficiency in the use of Microsoft Word products, electronic data information systems and it goes without saying - an exceptional telephone manner.
Whilst experience in a health and social care setting is welcome applications are also encouraged from candidates who can demonstrate through experience that they meet the essential requirements detailed in the Qualifications and Experience Specified for the Post section of the Job Description.
Our recruitment and selection process will also test your ability to build rapport with people and handle situations sensitively when, for example, individuals may be distressed or reluctant to engage in conversation.
The Recruitment Process
Interviews are scheduled to take place on the 10th & 11th Sept 2020
Please note interviews will be conducted via Microsoft Teams
Successful candidates must be immediately available to commence induction training week commencing 14th September 2020
Candidates should note that they may also be required to attend training and induction shifts at West Glasgow Ambulatory Care Hospital, Dalnair Street, Glasgow (formerly Yorkhill Children’s Hospital).
When making an application please refer to the Job Description and Person Specification for the role and include in your 'Statement of Support' section of the online application form why you think your work experience matches what we are looking for.
Please ensure when completing your application your telephone contact details and current E-mail are included as this will enable us to quickly contact you to discuss the opportunities and advise you about the recruitment process and timescale for the roles.
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.
We look forward to receiving your application.
Closing Date for applications is Wednesday 9th September 2020
Please note due to high volume of applications expected, this post may close before the displayed closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible and do not wait until the closing date to submit.