Job Advert
This post is for 37.5 hours per week – 8am to 6pm (shifts)
The post holder will ensure end users can resume business and clinical tasks after reporting faults with the IT service.
This includes receiving, prioritizing, documenting, troubleshooting and actively resolving IT Service desk incidents where faults can include hardware or specific application system faults.
Problem resolution will involve the use of diagnostic and help request tracking tools, as well as the requirement for the post holder to perform remote first level support resolution to service users within NHSL.
Applicants should be educated to HNC level in a relevant IT discipline and have experience in an IT Helpdesk role within an Information Technology Department.
Proposed interview date: 28 October 2020
Should you wish to discuss the post in more detail, please contact, Mick Miller, eHealth Customer Services Manager on 07711 497612.
If you have any queries regarding the application form or recruitment process, please contact Jenna MacLarty, Recruitment Administrator on 01698 377 7745.
Please note: we anticipate a high level of interest in this position and may close the advert once a sufficient amount of applications are received. Therefore, please make sure you complete and submit your application at an early stage
Whilst this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interview may be considered for similar vacancies in alternative locations.
Applications from candidates who require a Tier 2 Certificate of sponsorship (formerly Work Permits) will only be considered if no suitable UK or EEA national is identified for this post. For further information on the UK Border Agency’s new points based System which now governs the way individuals from outside the EEA can work in the UK please visit www.bia.homeoffice.gov.uk.