Job Advert
Internal only to current complaint team staff - promotional opportunity
In support of our core purpose of Working together to achieve the healthiest life possible for everyone in Ayrshire and Arran we are committed to a culture that is Caring, Safe and Respectful. The post holder is required to work collaboratively in a safe, care and respectful way.
As Complaint Manager you will be required to work closely with service leaders to ensure we manage all feedback and complaints in a safe, caring and respectful manner and within the scope of the NHS Complaint Handling Process.
With an in-depth knowledge of the current NHS complaint process you will be able to demonstrate excellent communication and interpersonal skills. As the role will have line management responsibilities, previous experience within a management role is desirable. You must be able to work autonomously or as part of a wider team and current knowledge and experience of working within the NHS is essential.
If you think you have the necessary skills and attributes to undertake this new role, we welcome your expression of interest to Laura.Harvey@aapct.scot.nhs.uk. If you wish to discuss this opportunity informally, please don’t hesitate to get in touch with Ms Laura Harvey, Quality Improvement Lead for Customer Care on telephone no: 01292 513388 or via email at; Laura.Harvey@aapct.scot.nhs.uk