Job Advert
As a vital part of NHSScotland, NHS National Services Scotland’s mission is to enable and support the delivery of better health and better care, working in partnership. We do this by providing a range of specialised support services that enable NHS Boards to focus their efforts on delivering health improvement and patient care.
NSS Digital & Security supports the NHS Scotland national eHealth agenda through the effective delivery of IM&T products and specialist services that will enable clinical process and efficiency improvements across Scotland. The core remit is focused on the management and delivery of IM&T services focused on national & local infrastructure, business and clinical capabilities.
The customer support desk team forms part of the Cloud Engineering & Operations function which supports NSS & external stakeholders through a modern infrastructure. The customer support desk (CSD) provides first line contact and support from Monday – Friday, 08:00 – 17:30. This role is also responsible for administration tasks and fulfilment of IT orders. There is also a requirement to participate in a rota for out of hours’ support. The post will be predominately office based.
We are seeking an enthusiastic, self-motivated Senior Technician with excellent communication & customer service skills to provide first-line support, supervision and act as deputy for the team manager. People skills are important. Knowledge and experience of Microsoft Windows 10, Microsoft O365 and basic hardware and software diagnosis. Experience of ServiceNow would be an advantage though training will be provided.
The successful candidate will be required to undergo a PVG Scheme Disclosure/Disclosure Scotland check. Any candidate who has worked overseas for more than 3 months will also be required to provide a criminal record check from the appropriate overseas agency
Our benefits package includes final salary pension scheme, comprehensive range of work life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits.
For an informal discussion on the post, please contact Hazel Rielly, Customer Support Desk, on 0131 275 6718.
Further information on NSS is available from: www.nhsnss.org
Closing date for completed applications is Friday 18th December 2020.
Please note that the majority of correspondence is sent by e-mail only, so please check your e-mail regularly (including junk folders).
NHS National Services Scotland is an equal opportunities employer and as committed participant in the disability confident scheme, guarantees to interview all disabled applicants who meet the minimum criteria for our vacancies.