Job Advert
Dumfries & Galloway Health Board Area
Hospital Ambulance Liaison Officer
Background
As part of West Regions commitment to improving both Scheduled & Unscheduled Care Service Delivery, the Scottish Ambulance Service has in partnership with our NHS Dumfries & Galloway Health Board partners, agreed to jointly fund a Hospital Ambulance Liaison Officer within the Dumfries & Galloway area on a permanent basis.
The Role
The post holder will be required to operate from various Hospital sites within Dumfries & Galloway Health Board area. They will work in partnership with the hospitals to develop and improve processes with the aim of streamlining patient flow which in turn will improve both PTS performance and hospital turnaround times for A&E departments.
Developing relationships between Health Board colleagues, ACC staff and Operational vehicle crew staff will be an essential element in ensuring the success of this role. This will also aid the development of joint initiatives to overcome barriers to patient flow and improve the overall patient experience improving scheduled care utilization, flexibility and performance standards and well as A&E hospital turnaround times.
The post holder will provide cover over 5 days which may on occasion, include weekend working for which the appropriate level of unsocial hour payments are applicable.
The Person
The successful applicant should ideally have a range of experience that includes;
• Operational vehicle crew experience in either Scheduled or Unscheduled Care
• Trained in or have knowledge of the CLERIC system
• The ability to work collaboratively with colleagues in SAS and Territorial Health Board.
• The ability to collect and collate Data and be able to develop a reporting system identifying trends, key components of patient flow and SAS interactions is essential.
• Candidates should be able to demonstrate a good basic knowledge of Service policies and procedures relating to the above post and show an ability to work effectively under pressure and with minimal supervision.
• A clear understanding of service requirements should be demonstrated along with the ability and willingness to identify and address performance related issues is an essential element.
The successful candidate will be required to operate on their own initiative liaising with NHS Dumfries & Galloway and SAS colleagues with the aim of improving performance across Dumfries & Galloway area. A clear focus on service improvement is required.
More Information
Information enquiries should be made to Frances Johnstone on 07801 792 435