Job Advert
**** COVID-19 – Please note that during this time all interviews will be conducted remotely. If successful, you will also initially be working remotely in line with the guidance from the Scottish Government**
Band 7
£39,300 to £46,006 per annum (pro rata)
Full Time
Hours of Work: 37.5 hours per week (We are happy to consider applicants seeking reduced working hours – up to 30 per week)
Fixed term 36 Months
Play a key role in improving health and care for millions.
We are continuing to hire during COVID-19. Our recruitment process is 100% remote and if successful you would work remotely, only working from our offices once official guidance supports this.
NDS (NES Digital Service) is a fast-growing team within NHS Scotland using a modern tech stack and lean agile development practices to build and scale a new digital platform and services helping improve health & social care for millions across Scotland.
Our work is challenging, varied and hugely rewarding – NDS is a unique environment where you could help improve eye care, cancer treatment, address the impact of COVID-19 (and much more…)
We are non-hierarchical. We are truly collaborative working in cross-functional teams. We fail-forward. We iterate. We continually learn and share our knowledge.
We are proud to have attracted colleagues from a wide range of backgrounds including tech (Skyscanner, NCR, Travelnest, JP Morgan, TV Squared, CareSourcer) as well as clinical and other sectors. You can discover more about our team on our blog.
We deliver quickly… in 10 days we designed, built, and launched a complex service for people shielding during COVID lockdown ensuring access to regular food parcel deliveries and priority supermarket delivery slots.
THE OPPORTUNITY
As a Service Designer, you would be joining NDS at an exciting time where our cross-functional teams are hungry for more user-centred design expertise to elevate our work.
You will be working with an unusual mix of technology, design, clinical and operational professionals and while service design professionals are still relatively within NHSScotland, your work will deliver insights in the present and lay the foundations for growing design practice in health and care in the future
You’ll have the opportunity to deliver design work that will directly inform the development and delivery of digital services for clinicians, care workers and the general public.
If you were in this role today here's some of the things you may be doing…
- Working within a cross-functional product teams working in the context of cancer treatment, end of life care and vaccinations
- Articulating where NDS products and services fit into their wider contexts and identify design opportunities
- Understanding, creating and sharing holistic user journeys in a clear, engaging way
- Creating digital and non-digital service prototypes with our fantastic UI and interaction designers
- Take responsibility for evolving NDS’s service pattern thinking and pathway design system
- Leading design workshops and events with NDS colleagues and stakeholders
- Implementing, contributing to and championing the Scottish Approach to Service Design in our work
- Actively promoting the design perspective in discussion with colleagues and stakeholders
- Taking a walk during the day to enjoy the fresh air and come back to work with new ideas and new energy
- Taking part in a cross-NDS discussion on team culture or progressive recruitment
- Representing NDS and your talent across the design community in Scottish public services and beyond by sharing your ideas in blogposts and talks
WHAT WE LOVE TO SEE
• Significant experience working in service design
• Expertise in service design methods and tools
• Experience working in a cross-functional team and making (ideally consumer-facing) digital products & services
• Strengths in user focus, evidence and context-based design, prototyping, strategic thinking, communicating information and the digital perspective
• Skills in one or more of agile working, community collaboration, facilitating decisions, leadership and prototyping in code
• Awareness of how best to demonstrate the value of design methodologies and processes
• A genuine interest in improving health and social care/public services (direct experience is a bonus)
DIVERSITY & INCLUSION
Developing a successful national service for Scotland is impossible without ensuring we consider the diverse needs, perspectives and backgrounds of everyone in Scotland in our work.
We are focused on hiring the very best talent available for NDS, and actively encourage applications from candidates of all backgrounds and aim to ensure everyone is treated fairly, with respect and has a positive recruitment experience – regardless of the outcome.
It is not essential to be in a similar role right now. You could be returning from maternity, a career break or returning to software development after working in another field
If you are considering applying and feel it would be helpful to discuss this initially please contact Rohan Gunatillake (Associate Director, Product) at Rohan.Gunatillake@nhs.scot
Please note that this position is offered on a 36-month Fixed Term Contract Basis
For further information please refer to the Job Information Pack.
For Assistance please contact: recruitment.hr@nes.scot.nhs.uk