Service Manager - Social Security Scotland

Please note that National Services Scotland are advertising this post on behalf of Social Security Scotland

Location: 220 High Street, Glasgow /Home working

Salary: £49,420 - £61,617. Monday - Friday with no weekends, nights or shift work.

Social Security Scotland is an Executive Agency of the Scottish Government set up to deliver devolved and new benefits. We deliver Social Security with dignity, fairness and respect to people from all walks of life including carers, young people and people on low incomes.

We currently have an excellent opportunity for a Service Manager to join our team.  This role will initially focus on Child Disability Payment however the scope of the post may be expanded at a later date.  Reporting to the Head of Health & Social Care Operations, the Service Manager will fulfil a leadership and managerial role for all Senior Practitioners and Practitioners, ensuring that comprehensive relevant expert advice is provided to support decision making. You will lead frontline practitioners and facilitate  a  meaningful and productive partnership working with other professions and agencies.

This is an exciting time to join us and this role will offer the successful candidate an opportunity to help shape the development of this new service and ensure we make the right decisions for our clients.

We are looking for candidates who have

• Experience of managing staff in a Health and Social Care setting, alongside a relevant qualification and registration with either NMC/HCPC/SSSC
• Extensive experience and evidence of active and ongoing Continuous Professional Development
• Proven management experience
• Specialist knowledge of rights, value-based practice and legislation frameworks
• Demonstrable enhanced communication and interpersonal skills , such as influencing, negotiating and leadership skills
• Evidence of managing a team, budgets and resources
• Ability to role model, influence and share advanced/ specialist knowledge with colleagues
• A personal commitment to our core ethos of treating all people with fairness, dignity and respect, the provision of social security as a human right and our duty to maximise benefit take-up.

Duties and responsibilities

• Supporting the Head of Operations and the Chief Officer, within Health & Social Care Operations to develop and lead the establishment of Social Security Scotland’s Practitioner services across the Disability Benefits being delivered in Glasgow and Dundee locations.
• Create a team culture that values, inspires and empowers people to play an active role in the development and delivery of an excellent service.

• Working with the Head of Health and Social Care Operations Operation  to put in place appropriate performance measures to ensure the service is delivering for Social Security Scotland’s clients.  They will be responsible for ensuring that the Practitioner service delivery is underpinned with a strong commitment to client satisfaction and in line with Social Security Scotland’s values.

• Working with the wider team to shape the design of practitioner and decision making guidance with significant input to the Learning & Development design.

• Reporting to the Head of Operations (Health & Social Care Operations) and working closely with other appropriate staff and other managers within Social Security Scotland to ensure that effective staff and professional governance structures are in place. The post holder will deliver governance by implementing effective operational financial controls.
• Deputising for the Head of Health & Social Care Operations from time to time.

Benefits

• This is a permanent and pensionable appointment. Health professional staff providing health assessments and medical opinion in relation to the administration of disability benefits, and who are existing members of the NHS Pension Scheme, will be permitted continued access to the NHS Pension Scheme.
• Professional membership registration costs paid by Social Security Scotland.
• 25 days holiday plus 11.5 days public and privilege

Essential criteria and how to apply

1. Relevant qualifications and registration with NMC/HCPC/SSC
2. Demonstrate the ability to work at a senior level in a changing environment while supporting staff who are required to work in this complex situation.
3. Ability to influence and build effective relationships with a range of key stakeholders, including colleagues, clients, other public bodies and external stakeholders

To apply for this post please click the following link: https://applications.work-for-scotland.org/pages/job_search_view.aspx?preview=1&jobId=19261 

If you would like further information on this role please contact jillian.fraser@socialsecurity.gov.scot to arrange an informal discussion.

Interview and assessment information

In recognition of the Scottish Government's ongoing measures and guidance in its response to Covid-19 (Coronavirus), we would like to advise applicants that a decision has been taken that all interviews must be conducted in a virtual/remote setting.

Candidates who are successful in the initial stage will be invited to assessment and interview where you will be scored against 4 competencies from the Scottish Governments ‘Skills for Success’ framework, these will be;

• People Management
• Leading Others
• Communications and Engagement
• Improving Performance

Further information about Social Security Scotland and the work that we do can be found on our website at Social Security Scotland - Homepage.