Job Advert
West Dispatch Supervisor:
West ACC – Caledonia House, Cardonald.
Ambulance Control Centre’s opportunity for permanent shifts, full time 37.5 hours per week.
£26,104 - £32,915 per annum (AfC Band 5)
An opportunity has emerged for a Dispatch Supervisor position in the West Ambulance Control Centres.
The post will manage a team of Dispatchers within West ACC. It is essential to have significant experience in a contact centre or emergency control room environment with supervisory experience. The role will support the duty dispatch teams with a focus on service delivery, feedback, performance and quality.
The Ambulance Control Centres are responsible for handling 999 calls and medical requests for urgent ambulances for the whole of Scotland. They handle a range of calls including 999 and health care professional call and deal with over half a million calls each year. The call handling teams triage 999 calls through a recognised system prioritise patients so an appropriate response can be put in place and offer care and instructions to all levels of patients including immediately life threatening.
The Dispatch Supervisor post is responsible for the management and leadership of a team of Dispatchers during their period of duty including all people management related activity such as absence management, performance management and people development.
The post covers a variety of shifts over 24 hours a day, seven day a week which will include working bank holidays and festive periods.
The post will also include maintaining an overview of activity within emergency dispatch and other operational areas within the Control Centre’s anticipating changes in patterns of demand due to environmental conditions, events and historical patterns, taking action to ensure such demands are met.
The post holder will be a focal point for NHS communications at levels of escalation and co-ordination of response with all other emergency response agencies and communication providers.
The post holder will report to the Duty Manager in areas relating to performance, quality and development.
As well as above applicants should meet the minimum essential requirements below:
- Significant experience in a call centre or emergency control centre environment with some supervisory experience.
- Be confident dealing with people and motivating people in a fast paced environment.
- Be able to deliver feedback constructively to improve key areas
- Be able to evidence good communication skills
- Ability to work under high pressure
- Demonstrate strong leadership skills underpinned by personal and service values and standards.