Job Advert
Please note this is a fixed term post until 31st March 2022
The postholder will be responsible for the management of a designated caseload of complex confirmed Covid 19 cases and contacts for the National Contact Tracing Centre, particularly where there are areas of outbreak or potential clusters where there may be requirement for increased restrictions. This will involve in depth communication and discussion with cases and contacts in order to ascertain the full facts of the source of the infection and potential additional contacts.
Working to Public Health Scotland protocols and guidance the postholder will be responsible for completing telephone interviews and follow up action of COVID-19 cases and their contacts, seeking information to support further investigation of possible sources of infection, providing advice on self-isolation or quarantine; infection control advice and signposting those called to testing or support services as appropriate.
The postholder will be required to determine where the case should be escalated to the Health Protection Practitioner, as appropriate.
- Educated to Degree level or a number of years of experience gained in a role where you can demonstrate strong communication skills, problem solving skills and an ability to work autonomously’
- Experience of establishing and maintaining good relationships with patients and public.
- Effective communication and interpersonal skills, with an excellent telephone manner
- Ability to show empathy to individuals who may be distressed by their situation and to identify solutions to issues or concerns raised
Informal enquiries regarding the post will be welcomed by Sharon Falconer, Public Health, on 07970 507 328 or Susan Hearty, Test & Protect Manager on 0791 755 3309.
If you have any queries regarding the application form or recruitment process, please email COVID19.RecruitmentTeam@lanarkshire.scot.nhs.uk
Interviews for this post are due to take place on 5th and 6th July via MS Teams.
Please note: we anticipate a high level of interest in this position and may close the advert once a sufficient amount of applications are received. Therefore, please make sure you complete and submit your application at an early stage.
Whilst this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interview may be considered for similar vacancies in alternative locations.