Job Advert
Emergency Call Handler
We are now recruiting full time Emergency Call Handlers to work within our West Region Ambulance Control Centres.
If you’ve been in an emergency, you’ll know that the 999 call is answered promptly and professionally. But have you ever thought about what actually happens at the other end of the emergency line?
Our Emergency Call Handlers are critical in allowing us to provide life-saving advice and assistance to callers. They’re the first point of contact for the public, and they work to prioritise each call, provide effective life support, first aid and medical advice where necessary and liaise with ambulance crews en route to the emergency, also dealing with Police and other emergency services.
The Person
Applicants must be able to type at a minimum of 30 wpm with accuracy and demonstrate the ability to work effectively under pressure and with minimal supervision.
You will also need excellent communication skills, the ability to prioritise and make decisions quickly, often under great pressure.
Ideally you will have experience in working with the public either in a healthcare setting, a contact centre environment or on a face to face basis.
Training and Working Pattern
If you have what it takes to make a difference then we’ll give you all the training you need to succeed.
You will attend our in-house training programme, in which you will need to be available full time for up to 10 weeks to enable you to become a certified Emergency Medical Dispatcher.
The working hours for these posts can be found below:
Full Time Posts
- Emergency Call Handling Post (NHS Pay Band 3)
- Must be able to travel to the West Region ACC
- Relief Emergency Call Handlers required
- Relief Hours / unsocial hours expected
- 6 Month fixed term contracts initially with a view to become permanent if suitable
Part time posts
- Emergency Call Handling Post (NHS Pay Band 3)
- Must be able to travel to West Region ACC
- Fixed part time hours to be arranged
- Unsocial hours payments
- 6 Month fixed term contracts initially with a view to become permanent if suitable
‘The Scottish Ambulance Service reserve the right to close this advertisement early if a sufficient number of suitable applications are received’