Job Advert
An exciting opportunity has arisen to join the Chronic Pain Management Team to support the expansion of the existing team.
The Admin Team provide a high quality, efficient and customer focussed service for all patients whether booking, cancelling, re-arranging appointments across NHS Highland Chronic Pain Service.
This post holder will provide:
- a high-class service delivery to all patients utilising the NHS Highland Chronic Pain Service by answering the phone in a timely manner. Being empathetic to the needs of the patients and by adding value to their expectations by providing appropriate patient booking solutions.
- a full efficient and effective administrative service to support the delivery of the clinical service to enable best utilisation of clinical time in connection with NHS Highland appointment scheduling.
- entering all patient data into the relevant systems to meet agreed targets, all entries should be to a high degree of accuracy with no errors.
- producing relevant correspondence as agreed and issue any attachments as determined by the organisation to a high quality to give excellent customer service.
- meeting all agreed service delivery levels and Key Performance indicators
This post will form part of the central multidisciplinary Chronic Pain Team, who are traditionally based around Inverness / Invergordon area.
This post is a permanent 37.5 hours per week post.
Informal enquiries would be welcomed by: Louise McInnes, Chronic Pain Service Improvement Manager, Tel: 07929 710850; email: louise.mcinnes@nhs.scot
Recruitment team can be contacted by e-mailing northarea.recruitment@nhs.scot or telephoning 01955 880410.
Short-listed applicants will normally be contacted by email, unless otherwise stated. Please check your emails regularly, including your junk/spam folder.
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