Job Advert
Please note that NHS National Services Scotland is advertising this post on behalf of Social Security Scotland
Location: Glasgow or Dundee with some remote working
Hours of work: Around 37 hours per week. As we appreciate that not all applicants can commit to a 37 hour working pattern we are considerate of all working pattern requests
Salary: £49,420 - £61,617. 37 Hours Per Week, Monday - Friday (No weekends, nights or shift work)
Social Security Scotland is an Executive Agency of the Scottish Government set up to deliver devolved and new benefits. We deliver Social Security with dignity, fairness and respect to people from all walks of life.
We currently have an excellent opportunity for a Service Manager to join our team. Reporting to the Head of Health & Social Care Operations, the Service Manager will fulfil a leadership and managerial role for all Senior Practitioners and Practitioners, ensuring that comprehensive relevant expert advice is provided to support decision making. You will lead frontline practitioners and facilitate a meaningful and productive partnership working with other professions and agencies.
The successful candidate will have full Health and Social Care advisory and managerial responsibility for their area including safety, productivity, utilisation, efficiency and delivery of excellent practice and standards of Practitioner practice. The service will have an office base but staff maybe expected to work across a large geographical area.
This is an exciting time to join us and this role will offer the successful candidate an opportunity to help shape the development of this new service and ensure we make the right decisions for our clients.
We are looking for candidates who have
- Experience of managing staff in a Health or Social Work or Social Care setting, either within the field of Mental Health, Adult Health / Disability, Learning Disabilities or autism/ neurodiversity.
- Extensive experience and evidence of active and ongoing Continuous Professional Development
- Specialist knowledge of rights, value-based practice and legislation frameworks
- Demonstrable enhanced communication and interpersonal skills, such as influencing, negotiating and leadership skills
- Evidence of managing a team, budgets and resources
- Ability to role model, influence and share advanced/ specialist knowledge with colleagues
- A personal commitment to our core ethos of treating all people with fairness, dignity and respect, the provision of social security as a human right and our duty to maximise benefit take-up.
Duties and responsibilities
- Supporting the Head of Operations and the Chief Officer, within Health & Social Care Operations to assist in establishing and the ongoing development of Social Security Scotland’s Practitioner services across the Disability Benefits being delivered in Glasgow and Dundee locations.
- Create a team culture that values, inspires and empowers people to play an active role in the development and delivery of an excellent service.
- Working with the Head of Health and Social Care Operations Operation to put in place appropriate performance measures to ensure the service is delivering for Social Security Scotland’s clients. The Service Manager will be responsible for ensuring that the Practitioner service delivery is person centred with a strong commitment to client satisfaction and in line with Social Security Scotland’s values.
- Working with the wider team to shape the design of practitioner and decision making guidance with significant input to the Learning & Development design.
- Reporting to the Head of Operations (Health & Social Care Operations) and working closely with other appropriate staff and other managers within Social Security Scotland to ensure that effective staff and professional governance structures are in place. The post holder will deliver governance by implementing effective operational financial controls.
- Deputising for the Head of Health & Social Care Operations from time to time.
Benefits
- This is a permanent and pensionable appointment. Health professional staff providing health assessments and medical opinion in relation to the administration of disability benefits.
- Professional membership registration costs paid by Social Security Scotland.
- 25 days’ holiday plus 11.5 public and privilege
Essential criteria and how to apply
- Extensive knowledge and experience of managing a team which supports clients in one of the following areas of practice;
- Mental Health
- Adult Health/ Disability
- Learning Disability
- Autism/ Neurodiversity
- Experience of leading and influencing in a multi-disciplinary team within a Health, Social work or Social Care environment.
- Proven management experience within a social care or healthcare setting.
To apply please visit Scottish Government (work-for-scotland.org)
If you would like further information on this role please contact jillian.fraser@socialsecurity.gov.scot