Job Advert
As a vital part of NHS Scotland, NHS National Services Scotland’s mission is to enable and support the delivery of better health and better care, working in partnership. We do this by providing a range of specialised support services that enable NHS Boards to focus their efforts on delivering health improvement and patient care.
The Microsoft 365 service is a new offering from NSS, and the successful applicant will play a primary role in shaping both the service offering, and how it will be delivered. The team has a national remit and will play a key part in assisting all the NHS Scotland Health Boards on their journey to Microsoft 365.
An opportunity has become available for a permanent position to join the national Microsoft 365 team. This role is for a Service Manager for Microsoft 365, reporting directly to the Microsoft 365 Senior Service Manager.
The successful candidate will initially be responsible for managing 1st and 2nd line call queues, event management, incident management and co-ordination of 3rd line call resolution by national virtual teams. A holistic understanding of Service Management will be required, as this role will eventually be involved in all service processes developed to manage the national Microsoft 365 tenancy.
Excellent stakeholder and relationship management skills are essential. You must be able to show initiative and prioritize work, manage your own workload, and maintain high standards, with excellent attention to detail.
Our benefits package includes pension scheme, comprehensive range of work life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits.
For an informal discussion on the post, please contact David Wilson at David.Wilson@nhs.scot
to arrange a call.
Further information on NSS is available from: https://www.nss.nhs.scot/
Closing date for completed applications is midnight on Wednesday 8th December.
Please note that the majority of correspondence is sent by e-mail only, so please check your e-mail regularly (including junk folders).
NHS National Services Scotland is an equal opportunities employer and as committed participant in the disability confident scheme, guarantees to interview all disabled applicants who meet the minimum criteria for our vacancies.