Job Advert
*** COVID-19 – Please note that during this time all interviews will be conducted remotely. If successful, you will also initially be working remotely in line with the guidance from the Scottish Government***
External/Advertised Job Title: Service Designer NHS Education for Scotland (FTC Until 31/03/2024 Months).
Pay grade: NHS Band 7, £40,872 to £47,846 per annum (pro rata).
Work pattern: Fixed term Full Time, 37.5 hours per week - we are happy to consider applicants seeking reduced working hours down to 80% / 30 hours per week.
Fixed term/Secondment until 31/03/2024
SLA or secondment only for NHS staff in the first instance.
Flexible Location: NES is a remote friendly employer supporting office, remote and hybrid working. We’re happy to talk about how you want to work.
About the role:
Do you want to improve the lives of the people of Scotland through accessible and inclusive user-centred design processes?
Do you want to play a key role in championing the Scottish Approach to Service Design within the public sector?
Do you enjoy uncovering user needs to understand and visualise complex problems?
Do you enjoy working at pace and being adaptive to an ever-changing environment?
We are looking for a Service Designer to join our small, but highly talented and growing design team to collaborate and problem-solve some of the most complex challenges in health and social care.
You will have the opportunity to design and deliver work that will directly inform the development and delivery of digital services for health and care professionals, and the general public.
Does this sound like you?
About us:
NHS Education for Scotland (NES) is an education and training body and a special health board within NHS Scotland, with responsibility of developing and delivering education and training for the healthcare workforce in Scotland.
The functions of the NES Digital Group are to develop and lead a programme of work and services that support the corporate functions that allow NES to work and deliver its strategic objectives. Digital has been formed with the specific objective of consolidating NES’ information based expertise into a professional, focused centre for information and technical excellence.
Its aim is to create a strategic programme for the transformation of digital based services to allow NES to become a leading digital organisation in Scottish Health, Digital by Default and fully aligned with the Scottish Government’s Health & Care strategy.
About you:
As a service designer:
- You will have significant experience as a designer developing services and/or products.
- You have a clear understanding of agile methodology and the ability to work within a fast-paced, evolving environment.
- You can listen and communicate effectively, being proactive and reactive, and know how to make complex, technical information and language simple for diverse senior internal and external stakeholders.
- You can influence, motivate, and collaborate with team members.
- You can demonstrate a knowledge of technology, and data principles.
- You are highly experienced in evidence-based design and can turn complex information into simple designs.
- You can collaboratively prototype whilst being confident in establish design patterns and iterate them.
- You can confidently lead and facilitate design discussions to identify user needs by defining appropriate approaches to engagement whilst advocating for the Scottish Approach to Service Design.
It’s not essential to be in a Service Design role right now
You may be returning from a career break (e.g., maternity, paternity, caring for others) or returning to Service Design after working in another field. Your experiences elsewhere can bring a fresh perspective to our work.
We’d LOVE you to apply!
We recognise Service Designers are a diverse bunch! If you feel you may be light in some areas don’t be put off – you may have strengths in other areas which could be valuable. If you’re considering applying and have any questions, please contact jonathan.waldheim-ross@nhs.scot who will be happy to assist.
Diversity and inclusion:
Developing a truly successful national service for Scotland is impossible without ensuring we consider the diverse needs, perspectives, and backgrounds of everyone in Scotland in our work.
We are focused on hiring the very best talent available for NDS, and actively encourage applications from candidates of all backgrounds and aim to ensure everyone is treated fairly, with respect and has a positive recruitment experience – regardless of the outcome.
Benefits:
As a valued employee of NHS Scotland, your benefits include:
- Life-work balance - with opportunities for flexible working, remote working, compressed and reduced hours.
- 35+ Days Annual Holiday – 27 Days Annual Leave (increasing in line with service) plus 8 days public holiday.
- The Opportunity to Learn and Grow – including funded training courses, frequent knowledge sharing sessions with clinicians and experts in the healthcare field, and a strong design and product department with a diverse background to learn from.
- Financial Benefits
- Generous NHS pension scheme
- Extensive NHS discounts
Next steps:
Applicants who are shortlisted for interview will be contacted by e-mail.
Remote interviews will take place from week commencing 17/01/2022
For an informal chat about the job role, please contact:
jonathan.waldheim-ross@nhs.scot
Applicant should note:
This position is offered on a Fixed Term Contract until 31 March 2024.
Our recruitment process is currently 100% remote and if successful you would work remotely, only working from our offices once official guidance supports this.
For NHS employees considering this post, appointments will only be considered on a secondment or SLA basis, in the first instance
For further information please refer to the Job Information Pack below.
Unless otherwise stated the deadline for applications is 23:59 hours on the closing date.
If you have any queries regarding the application portal or the recruitment process, please contact us at: NES HR Recruitment: recruitment.hr@nes.scot.nhs.uk