Job Advert
The Pre-assessment scheduler/receptionist will be required to provide a high standard of patient scheduling within a centralised service to ensure efficiency in patient care. Resolve disputed appointment times, offer new appointments, and re-arrange existing appointments. To deal with telephone and face-to-face inquiries from all staff groups, patients, relatives, and carers, providing information, and directing and prioritising queries as appropriate, to ensure efficiency and effectiveness of service delivery. Meet and greet patients on arrival to reception; includes general reception duties. Responsible for arranging transport to facilitate the patient journey where applicable. Day-to-day maintenance of departmental requirements to ensure the smooth running of the department.Ad-hoc duties as required.Provision of cover during periods of leave within the pre-assessment team. To liaise with relevant Clinical Secretaries, Waiting List Team, Pre-Assessment Unit Staff, and patients to provide a timeous and efficient Appointment Service for Pre-Surgery Assessment Appointments.
We are seeking a dedicated individual who is educated to SVQ3 or equivalent level and is experienced within the National Health Service. Demonstrate good organisational and communication skills required to work with a wide variety of staff groups. Ability to work under constant pressure.An ability to compile and review figures.Knowledge of software systems.Keyboard skills.
Any inquiries regarding the post will be welcomed by the hiring manager Lynn Riddell email:lynn.riddell@lanarkshire.scot.nhs.uk
Any queries regarding the application form or recruitment process email:recruitment.lanarkshire@lanarkshire.scot.nhs.uk.We anticipate a high level of interest in this position and may close the advert once a sufficient amount of applications are received. Therefore, please make sure you complete and submit your application at an early stage. In NHS Lanarkshire we are committed to recruiting a workforce that fully reflects the diverse make-up of our society. A place where every individual can thrive, develop and succeed based on skill, knowledge, and talent, regardless of race, disability, gender, sexual orientation, care experienced, or any other dimension that can be used to differentiate people from one another. Care-experienced applicants are people who live/have lived with foster parents/kinship carers or who live/have lived in a residential children’s setting/secure unit.
Whilst this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interviews may be considered for similar vacancies in alternative locations.NHS Lanarkshire has a legal obligation to ensure that it does not employ any Worker who has not been granted the relevant permission to work in the UK. This permission is without exception granted by UK Visas and Immigration. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. Candidates who require a Certificate of Sponsorship can access further information at www.bia.homeoffice.gov.uk. Skilled worker Visa and all current immigration rules are available at www.gov.uk