Job Advert
The IT Service Desk Officer’s role within IT Infrastructure is to ensure end users can resume business and clinical tasks after reporting IT faults with the IT service.
This includes receiving, prioritizing, documenting, troubleshooting and actively resolving IT Service Desk incidents where faults can include hardware or specific application system faults.
The post holder will also be required to follow the same process for new service requests that are made where a staff member requires additional access to a system.
Problem resolution will involve the use of diagnostic and help request tracking tools, as well as the requirement for the post holder to perform remote first level support resolution to service users within NHSL.
There is a responsibility on the post holder to escalate any Information Governance or security breaches that are found to the appropriate person if deemed necessary.
The IT Service Desk Officer will be required to create and maintain NHSL accounts within the Active Directory system and also provide the required security permission for each account.
The post holder reports directly to the IT Service Desk Team Leader.
The service provided by the post holder does have a direct and immediate impact on continuity of patient care.
Informal enquiries regarding the post will be welcomed by Mick Miller, eHealth Customer Services Manager, on 01698 858 067.
If you have any queries regarding the application form or recruitment process, please contact Jenna MacLarty, Recruitment Administrator on 01698 377745.
Please note: we anticipate a high level of interest in this position and may close the advert once a sufficient amount of applications are received. Therefore, please make sure you complete and submit your application at an early stage.
Whilst this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interview may be considered for similar vacancies in alternative locations.
Applications from candidates who require a Tier 2 Certificate of sponsorship (formerly Work Permits) will only be considered if no suitable UK or EEA national is identified for this post. For further information on the UK Border Agency’s new points based System which now governs the way individuals from outside the EEA can work in the UK please visit www.bia.homeoffice.gov.uk.