Job Advert
NHS National Services Scotland
As a vital part of NHS Scotland, NHS National Services Scotland’s purpose is to support Scotland’s Health. We do this by providing a range of specialised support services that enable NHS Boards to focus their efforts on delivering health improvement and patient care.
As we move through the phases of the COVID-19 response, NHS Scotland needs to be able to respond to the pandemic as it continues to evolve.
The National Contact Centre
The National Contact Centre significantly helps to disrupt community transmission of the virus by breaking the chain of transmission between individuals through contacting people who have been diagnosed with COVID-19 and identifying those people with whom they have had contact. We also support Vaccine and Testing work.
As a result, the National Contact Centre are recruiting Bank Workers who volunteer for shifts which are made available on a weekly basis. There is no guarantee of shifts.
Contact Tracing Practitioner Role
You will work as part of a team who support contact with people who have received a positive test result. To this end you must be IT competent. You will undertake contact interviews and perform an initial risk assessment with the aid of the Case Management System and in line with agreed procedures and protocols. You will ensure the timely and accurate recording of information from those interviews using systems provided and additional you will provide advice to cases and their contacts as directed by protocols and procedures. You will support Vaccine rescheduling and the National Testing programme.
You will work independently, with guidance and support available from Team Managers and Leaders when needed and you will be expected to follow agreed procedure and protocols whilst always putting the person at the centre of your calls.
You will show initiative in prioritising workload and dealing with queries or issues, whilst also recognising when it is appropriate to refer these to a Team Leader or Manager.
You will ensure accurate, up to date records of contacts/actions by completing the relevant records. You will manage your own workload and within your own competence, seeking advice as and when appropriate.
We are looking for people with excellent communication skills including a great telephone manner and the ability to work under pressure. Due to the home-working and online nature of this role, you must be proficient in the use of the Microsoft products, electronic systems and databases.
Bank Requirements
You will be working from home and you will need to have your own desktop or laptop with a reliable internet connection. You must have a PC as MACS are not compatible with NSS Systems.
Your PC desktop or laptop must have the following requirements:
• Device must be Windows 10 v.17 09 or above (this is the only operating system that is supported)
• Firewall must be enabled
• Anti-virus must be installed
• Anti-malware must be installed
All of the above standards must be met before you are given access to our systems.
We will provide the training and support and to this end you must be able to commit to a 2-week training programme on commencement. You need to be able to do the job from home. You will also need access to a suitable place to hold confidential telephone conversations.
Further Information
Further details about the activities of this role and the skills and experience required are contained in the attached job description and person specification form.
The successful candidate will be required to undergo a standard Disclosure Scotland check. Any candidate who have lived/worked overseas for more than 12 months in the preceding 5 years will also be required to provide a criminal record check from the appropriate overseas agency.
The post is an Agenda for Change Band 5 with a starting salary of £26,104 per annum for full-time staff (37.5 hours per week) and pro rata for part-time or shifts worked.
The operating hours for the delivery of the contact tracing service are Monday – Sunday 8am to 8pm and a range of shifts are available within these timeframes.
NHS National Services Scotland is an equal opportunities employer and as committed participant in the disability confident scheme, guarantees to interview all disabled applicants who meet the minimum criteria for our vacancies