Job Advert
Fixed term/Secondment until 31st January 2023
SLA or secondment only for NHS staff in the first instance
Location: Glasgow, NES is a remote friendly employer supporting office, remote and hybrid working. We’re happy to talk about how you want to work
Who We Are
NHS Education for Scotland (NES) is the national health board with statutory responsibilities to effect sustainable change through workforce development, education and training across the health and social care system in Scotland, while working at UK level with partner organisations, whose mission is to contribute to the highest quality of healthcare throughout NHS Scotland by promoting best practice in the education and life-long learning of all staff.
The Digital directorate is responsible for delivering technological solutions to all NES internal and external customers. Digital Operations is the team within that directorate that delivers technological solutions to staff allowing them to work from within the offices or whilst on the move in an agile manner.
What can you expect?
You will be working in an incredibly dynamic, modern environment and will quickly become one of NES Digital’s most valued members of staff.
Key tasks will include but are not restricted to:
• Providing high quality first-line support to internal and external customers via the Service Desk system
• Ensuring tickets which cannot be handled by first line support are escalated appropriately to other internal support resources
• Installs and repairs a range of hardware and software to meet the site needs and ensures the security of all this equipment
• Provides audio-visual and video-conferencing support to internal and external customers
• Delivers basic training to site staff in the use of equipment and software.
• Ensuring support tickets are handled professionally and in a timely manner.
• Populate the NES knowledgebase with all solutions, how-tos and procedures for use by both internal support agents and external customers.
You will have:
• Ability to understand a range of work procedures and practices which require analysis and are associated with the role.
• Understanding of the current digital platforms and technologies being used within the organisation.
• Understanding of the requirement to ensure that processes and operating procedures are followed in compliance with agreed standards such as ISO 27001
• Enthusiasm and ability to work within a team
What you will offer
It is of the upmost importance to us that you evidence alignment to our values, before then demonstrating you have the skills and experience from any previous employment to support your application.
You will demonstrate this initially through a clear, well-constructed, grammatically correct application form that shows you have spent time and effort in preparing it. The skills, experience and values we will assess your application against can be found in the attached Person Specification document.
What we will offer
Working for NES Digital is being part of something really special. Surrounded by a highly motivated, talented team of Digital experts, you will be part of a team at the forefront of Health and Social Care Digital reform, delivered using cutting edge technologies using Agile methodologies.
We also take great pride in the investment we make in all our staff’s personal development and training.
Next Steps
You should read the attached Person Specification document before going any further. This is the document that will list in detail the skills, experience and values we are looking for in this role. It is also the only document we use to assess and rank submissions, either at application stage or during an interview. Feel you fit the bill? Then we look forward to hearing from you!
If you are interested in this vacancy and would like further information, please refer to the Job Information Pack which includes a copy of the Job Summary, Person Specification and Conditions of Service.
Informal enquiries may be directed to David Lindsay, David.Lindsay@nhs.scot
Unless otherwise stated the deadline for applications is 23:59 hours on the closing date.
Closing date: 15th March 2022
Interview date: from the 29th March 2022 via Microsoft Teams
We actively encourage applicants from a range of backgrounds, regardless of gender, age, disability, race, sexual orientation, religion or belief. https://www.careers.nhs.scot/about/who-we-are/
If you have any queries regarding the application portal or the recruitment process, please contact us at: NES HR Recruitment: recruitment.hr@nes.scot.nhs.uk