Job Advert
We have an exciting opportunity for a Service Desk Analyst to join our team at Kirklands - NHSL Headquarters
The Service Desk Analyst’s role within IT Infrastructure is to ensure end users can resume business and clinical tasks after reporting IT faults with the IT service. This includes receiving, prioritizing, documenting, troubleshooting and actively resolving IT Service desk incidents where faults can include hardware or specific application system faults. The post holder will also be required to follow the same process for new service requests that are made where a staff member requires additional access to a system.
Problem resolution will involve the use of diagnostic and help request tracking tools, as well as the requirement for the post holder to perform remote first level support resolution to service users within NHSL. There is a responsibility on the post holder to escalate any Information Governance or security breaches that are found to the appropriate person if deemed necessary. The post holder will be required to create and maintain NHSL accounts within the Active Directory system and also provide the required security permission for each account.
Informal enquiries regarding the post will be welcomed by Ania Wawryk, eHealth Service Desk Team Leader, on Ania.Wawryk@lanarkshire.scot.nhs.uk or 07985 167 943
If you have any queries regarding the application form or recruitment process, please contact recruitment.lanarkshire@lanarkshire.scot.nhs.uk
Please note: we anticipate a high level of interest in this position and may close the advert once a sufficient amount of applications are received. Therefore, please make sure you complete and submit your application at an early stage.
‘In NHS Lanarkshire we are committed to recruiting a workforce that fully reflects the diverse make-up of our society. A place where every individual can thrive, develop and succeed based on skill, knowledge and talent, regardless of race, disability, gender, sexual orientation, care experienced* or any other dimension that can be used to differentiate people from one another.
*Care experienced applicants are people who live/have lived with foster parents/kinship carers or who live/have lived in a residential children’s setting/secure unit.’
Whilst this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interview may be considered for similar vacancies in alternative locations.
NHS Lanarkshire has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK. This permission is without exception granted by the UK Border Agency. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category.
Candidates who require a Certificate of Sponsorship can access further information on the UK Border Agency’s new points based system that now governs the way individuals from outside the UK can work at www.bia.homeoffice.gov.uk
If you require a Skilled Worker Visa, please seek further guidance on current immigration rules which can be found on the Home Office website: UK Visas and Immigration - GOV.UK (www.gov.uk) before applying.