The closing date for this job has now passed.

Job reference: 110645
Salary: Band 7 (£40,872 - £47,846)
Job closing date: 19/08/2022
Job Type: Ambulance Services
Location: ACC West
Employment type: Permanent
Hours Per Week: 37.5
Job posted date: 08/07/2022
Employer (NHS Board): Scottish Ambulance Service
Department: Clinical Hub

Job Advert

The Role:

An exciting opportunity and unique opportunity has arisen for a Clinical Development Manager within the Ambulance Control Centre Management Team leading and being responsible for ensuring the Service is equipped and able to deliver a first class clinically appropriate call handling, triage, clinical advice, dispatch and response service for the people of Scotland.

To develop, review and influence how ACC practice links with operational and clinical processes to ensure the Clinical Response Model is continually improved and reviewed; whilst providing line managers with assurance about the quality of clinical advice and supervision to enable the further development of the Control Centre function and to ensure the effectiveness of real time operational and clinical management.

This role will also have responsibility for whole call cycle safety and improvement and the suitable candidate will have extensive experience in leading change including training, development, complaints resolution and SAER review.

This unique opportunity will also give the post holder experience working at a UK level in similar areas of expertise and will lead the Scottish Ambulance Service continuous development of the Clinical Response Model alongside ACC Governance Processes.

You will work as part of the Ambulance Control Centre (ACC) clinical team to support the Clinicians working within the Clinical Hub to provide excellent emergency care to the patients of Scotland. The post holder will ensure that decisions made by the Control Centres are operationally and clinically appropriate, legally compliant and delivered within the Service’s quality, performance and governance frameworks

Your focus will be on the impact and safety within the national incident stack, improving the quality of the patient experience and through your decision making contribute to ensuring positive health outcomes for patients.

You will liaise with the Clinical Hub Manager, Clinical Duty Managers, Duty Managers and training and development teams and will form and build relationships with external stakeholders including NHS24, Territorial Healthboards and UK equivalent roles.

The Person:

You should possess a significant breadth of knowledge and experience of the operation of both the Scottish Ambulance Service and the contribution that the Ambulance Control Centre undertakes to support the service with wider challenges including a full knowledge of all elements of the call cycle.

It is essential you possess excellent interpersonal communication and decision-making skills, with the confidence to advise both clinical, and non – clinical stakeholders. The ability to negotiate effectively to achieve your vision will be vital.

We are seeking a candidate with a high level of planning, organisational and analytical skills, along with the ability to effectively self-manage, prioritise workloads and understand balancing risk.  You should be able to demonstrate strong leadership, ideally within the clinical setting, and can build, motivate, mentor and lead teams, with a commitment to improve the quality and standards of care, procedures, technology, and support cultural change.  

The candidate should have significant, demonstrable post registration experience, with previous experience in an ambulance service, acute or primary care setting. Previous telephone triage and Ambulance Control Centre experience is desirable but not essential. You must also be IT literate and possess a driving licence.

Informal enquires can be made to stephanie.jones@nhs.scot

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible​​​​​​​

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Take a look around the company https://jobs.scot.nhs.uk/